MPIKC Times
MPI - Kansas City Chapter
PRESIDENT'S MESSAGE
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Dear KCMPI Members and Friends,
It is with great honor that I step into my role as the 2013-2014 KCMPI President.
Over my time as a member of KCMPI, I have found that there are a variety of reasons that people join the organization. Some members want to meet new people or stay connected to the ever-changing industry trends. Sometimes it is at the urging of their employer; other times it is just for the connection to the MPI brand name.
In 2007, I joined MPI to make connections to people in the community and continue to expand my knowledge of the industry in which I was establishing my career. With the focus on education at the local and international level, MPI seemed like the perfect fit. I knew that my personal growth would not come without involvement. I joined the Programs Committee, was appointed chair and subsequently was nominated to join the Board. I was able to fulfill the requirements needed to sit for the CMP exam, gain experience while working on the board of a small company, connect with clients and vendors, and grow as a person. I have found mentors and friends through the connections that I have made. These relationships have helped to mold me into the person that I am today. Thank you!
In 2012-2013, the focus of our Board was on the members. The Board created new events to get members involved, implemented new ways to acknowledge the people who work so hard throughout the year, streamlined Chapter-level correspondence by sending out monthly KCMPI Connections, and offered new opportunities for Chapter fundraising.
We need to build on the foundation that has been set. We need to remain focused on our members while utilizing the feedback we receive in order to give our members what they want out of their membership. The incoming Board has a strong desire to take the Chapter to the next level. It only takes an ember to get the fire going. Help us ignite the fire. We need your involvement, your time, your ideas, your passion. We want more of the members to have the passion and involvement that many of you already exhibit. Help us to make OUR KCMPI Chapter THE MPI Chapter.
In hospitality,
Tricia Clement, CMP
KCMPI Chapter President, 2013-2014
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EDITOR'S NOTES
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Greetings fellow KCMPI Members!
"The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand."
– Vince Lombardi
Congratulations and thank you to all KCMPI members who have dedicated a portion of your time this past year for the betterment of our Chapter. You are all WINNERS!
‘Til next time!
Maria
Maria R. Davis, CMP
KCMPI e-Newsletter Chair
Sales Manager
Embassy Suites Kansas City Int'l Airport
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AWARDS & RECOGNITION
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The 2013 KCMPI Awards Banquet and Annual Meeting was held on Thursday, June 13 at the Westin Kansas City at Crown Center. Photography for this evening was provided by Bob Compton Photography. A link to the photos from that evening can be found here: http://bobcomptonphotography.smugmug.com/Commercial/KCMPI-2013-Meeting
The theme for the evening was focused on the membership and all the accomplishments from 2012-2013 year. Kara Brady of Konover Corporation and outgoing Chapter President and Tricia Clement, CMP, of Bishop McCann and President-Elect served as emcees for the evening. Past Presidents Inge Hafkmeyer, CMM, of ADI Meetings, Belinda Waldo of Associated Luxury Hotels and Michelle Lizak, CMP, of SprintNextel helped present awards throughout the evening.
The 2012-2013 award winners for each of the various categories are listed below:
Committee Chair of the Year
Maria Davis, CMP (Newsletter Chair)
Tricia Clement, CMP, presents Maria Davis, CMP, of Embassy Suites Kansas City Int'l Airport with the Committee Chair of the Year Award for her work as the Newsletter Chair.
Committee of the Year: Fundraising
Jill C. Davis
Brent Raymond
Shari B. Hockenbery, CMP
Patti Jo Gaughan, CMP
Event of the Year: Catering and Restaurant Showcase
Renee Hultgren (Lead)
Brandi Brumback, CTA
Kara Brady
Cheryle Grinter
Tony Ballard
Sarah Snyder
Education Program of the Year: Professional Education Conference
Molly Lieberknecht (Chair)
Lisa Perez
Melanie D. Pilgrim, CMP
April Graham
Shana K. Hoy, CMP
Shelby Thario
Andrayana Getchell, CMP
Christina Benjamin
Rising Star
Renee Hultgren
Tricia Clement, CMP, presented Renee Hultgren, K-State Olathe, with the 2013 Rising Star award.
Caterer of the Year
Circle S Ranch & Country Inn (Field 2 Table 2013)
Cheryle Grinter accepted the Caterer of the Year award on behalf of Circle S Ranch for its work on 2012 Field 2 Table.
Supplier of the Year
Megan O'Keefe, CMP
Hyatt Regency Cincinnati
Megan O'Keefe, CMP, of Hyatt Regency Cincinnati accepts the Supplier of the Year award for 2013.
Planner of the Year
Patti Jo Gaughan, CMP
Meeting Management Consultants, LLC
Employer Appreciation
Konover Hotel Corporation
Special Recognition
Bushnell Outdoor Products (Kathy L. Thompson, CMP CMM)
Cheryle Grinter
Terry Erisman
Bill Lawrence
Belinda Waldo presents the Special Employer Recognition award to Bushnell and Kathy Thompson, CMP, CMM.
Membership Milestones
20-Year Members:
Miya Macken, CMP
Cathy Ewing, CMP
Kathy L. Thompson, CMP, CMM
25-Year Members:
Francine Liem Cobb
Susan K. Muchow
Julie Green Hensler
CMP Designation
Beth Follmer, CMP
Rebecca A. Elliott, CMP
Andrea Bauer, CMP
June Dobson, CMP
Megan Mill, CMP
Rebecca Lippe, CMP
Congratulations to all the award winners, members celebrating milestones and to our newest CMP members!
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EVENTS: Recap
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July 11, 2013
PCMA – KCMPI "Best in Class" Joint Meeting
Doubletree by Hilton, Overland Park
July 20-23, 2013
World Education Congress (WEC)
Mandalay Bay in Las Vegas
September 19, 2013
Field 2 Table 2013 – mark you calendar!
Visit www.kcmpi.org for more details on this signature event!
October 15-17, 2013
IMEX America
Sands in Las Vegas
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##SHARELINKS##
KCMPI recently partnered with the Kansas City Meetings Industry Council (KCMIC) to plan the first-ever KCMIC Educational Conference and Tradeshow on Thursday, May 2 at the Kansas City Convention Center. For more information, please visit www.kcmic.org.
Event Summary and Editorial by Lacey Spalitta, CMP
Recently, I had the opportunity to attend the KCMIC Educational Conference at the Kansas City Convention Center. The conference was very beneficial to me as a meeting planner, as well as someone renewing her CMP.
The day started with some great speakers who talked about the G Generation, networking and right-brain brainstorming, as well as Chris Meyer who spoke on hybrid meetings. I know most planners have been getting more questions about hybrid meetings as our industry is introducing new technology.
As the day went on, we were able to visit with vendors in the exhibit hall and attend breakouts ranging from "How to Green Your Conference" to learning more about iPads and other technology tools for planners.
As an attendee, we were also invited to the KC Convention & Visitors Bureau Annual Meeting and Luncheon, where we heard Nan Beauvois speak from the U.S. Travel Association. The day wrapped up with a very strong Closing Keynote by Lethia Owens, who spoke on building an influential leadership brand.
The Meeting Industry Council did a fantastic job pulling together this conference and choosing speakers who provided information on what planners and vendors need to know now.
KCMPI's past presidents take a break from the conference to pose for a group photo!
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Did you know that the Convention Industry Council is now providing the CMP Exam at testing centers around the globe – ELECTRONICALLY?
What does the Handbook mean when it says that continuing education credits must relate to one of the key domain areas listed on the CMP International Standards?
What books do you need? ***VERY IMPORTANT TO KNOW AS THERE IS A NEW EDITION BEING RELEASED IN OCTOBER***
When will the Study Group meet?
How much do you have to read?
What are the registration steps and the deadlines?
If you are considering sitting for the exam in November 2013, download and review the CMP Application and Handbook from www.conventionindustry.org.
Application submission period is May 14-July 30, 2013.
Make a copy of your blank application and use this as a draft. Keep a list of questions that arise. You will need to secure proof of memberships, contact hour credit information, and copies of college diplomas or transcripts. DO NOT DELAY STARTING ON THIS PROCESS!
Cost Estimate:
Application Submission Fee: $225
Exam Registration Fee: $450
The Convention Industry Council Manual, 8th Edition: $65.95
NOTE: The CIC Manual 9th edition is being released in October 2013 but not used as study material until the second quarter 2014 exam.
Professional Meeting Management 5th edition: $79.95
The Convention Industry Council International Manual: $79.95
APEX Glossary: $35.00
Study group:
KCMPI member: $50
Non-Member: $100
Questions??? Contact:
Lorie Salts, CMP, at lsalts@helmsbriscoe.com or 913-735-5073.
Diane Miller, CMP, at dmiller@nazarene.org or 913-577-0613.
Annie Rector, CMP, at annisa.rector@yahoo.com or 816-694-8966.
KCMPI has seasoned veteran planners that will help you fill out the application. Individual meetings will be set as everyone’s application will be different.
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Recently, at the KCMIC Education Conference and Tradeshow, Rob Wilson of Meeting Evolution, hosted a session of "Best Practices for Effective eRFPs."
A good number of planners and suppliers joined the session and participated in the discussion. During this program, the challenges and successes that planners and suppliers have around eRFPs were reviewed.
At the end of the session, everyone agreed on the following items:
1. Use the industry standards as defined by the Convention Industry Council.
2. Be as complete and accurate as possible when sending RFPs and completing them.
3. Understand the value of your event.
4. Everyone is working together for a successful event.
5. Relationships matter.
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CAREER DEVELOPMENT OPPORTUNITIES
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By Jason Hensel
Blog originally published April 15, 2013 on MPIweb.org
A co-worker passed along an article the other day titled "10 ‘Sit Up Straight’ Exercises to De-slump Your Career." It included tips such as "make learning a priority," "adopt an attitude of gratitude" and "pay attention when people make suggestions."
One suggestion, though, really stood out to us: "Join an industry association." The article says that the "payoff in terms of networking opportunities, early insights on industry developments and heads-up on emerging opportunities will be invaluable."
Of course, we agree with that statement, and it’s not just individuals who benefit from joining industry associations.
"Membership in trade associations not only benefits employees of your company, but it also projects a positive image of your firm to your customers," said Betsy Demitropoulos, senior editor of American Business Magazine. "Membership in associations shows a business’ initiative, its engagement in a particular trade and its commitment to staying abreast of current developments in the market."
Staying abreast of current trends is one of the many valuable benefits of joining (or retaining) MPI membership.
"The value of joining an association, especially MPI, allows you access to 24/7/365 learning from more than 190 education sessions that can count toward clock hours for your CMP," said Brad C. Shanklin, IOM, MPI senior director of chapters and member services. "MPI also provides you with access to a 20,000-member global community comprised of powerful decision makers representing 67 percent of Fortune 100 companies. Through your membership, you can make crucial connections to people, ideas and marketplaces that can take your career and your business to the next level."
So, help take your career and business to the next level and please join or renew your MPI membership. And while you’re at it, consider volunteering with your chapter.
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##SHARELINKS##
New this year, KCMPI members can add a logo to their 2013 KCMPI Membership Directory listing to make it stand out!
Proudly display your organization in this reference that stays on the desks of members year-round and helps them plan more than 18,000 meetings. Logos may be submitted in black and white or full color and are available to anyone with a listing in the directory! Email cherrholtz@naylor.com for prices and specs and to submit your logo.
The deadline to submit directory materials is Tuesday, June 18, so don't wait to take advantage of this new feature!
Check out all of our directory advertising opportunities here.
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INDUSTRY NEWS
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Rusty Macy is the new general manager of the Kansas City Marriott Downtown. He assumes overall responsibility for the 983-room convention hotel operations and leadership of the hotel’s 600 employees. Macy brings more than 25 years of general management experience with Hyatt Hotels, including his most recent post as general manager of the 800-room Hyatt Regency DWF at Dallas/Fort Worth International Airport.
Macy is a familiar name to Kansas City travelers and meeting planners, having served two stints with Hyatt Regency Crown Center. His most recent stint was from 2002-2011 as general manager, and he is eager to return to the city he and his family called home for more than 10 years. "Of all the great cities we have lived in throughout my career, Kansas City was at the top of our list," he noted upon accepting the position. "What makes it so special is the people." He counts adult children living in Kansas City and many friendships made here through the years as benefits that come with a promising position. "Family is a great draw for me at this stage of my career, but so is the opportunity to work in a hotel family with such a strong service culture," he said. "I very much look forward to working with The Raphael Group team and our ownership group that I have known and respected for many years." Macy credits the hotel’s ownership for its commitment to Kansas City and for its sustained investment in the hotel. "The lobby looks great," he said. "With its new BARCENTRAL and MetropolitanKC restaurant, the reimagined lobby area has become a warm, friendly environment for meeting, conducting business and gathering." Macy has two immediate goals: "No. 1 is to get to know the staff and let them get to know me," he said. His second priority is to elevate the service and expectation level of guests. "We want every guest to come away with a great experience."
Macy is a central Illinois native. He holds a B.A. in hospitality and restaurant administration from Washington State University. Until his recent appointment, he served on the board of North Texas Commission and as secretary on the board of the Hotel Association of Tarrant County.
In Kansas City, he served as chairman and president of the Kansas City Hotel & Lodging Association, city co-chair for the Greater K.C. Day and president of the Rotary Youth Camp. He served on the board of directors for the Kansas City Convention & Visitors Association (KCCVA), Rotary Club 13 and numerous KCCVA subcommittees. He served as guest lecturer for the Johnson County College hospitality leadership class and the University of Missouri Kansas City hospitality law class. He received the 2006 Hotelier of the Year award, presented by the Hotel & Lodging Association of Greater Kansas City.
Macy replaced Carol Pecoraro who retired after serving as general manager of the hotel since 1990. Pecoraro began her hospitality career as a front desk cashier at the Alameda Plaza (now Intercontinental) in 1974.
The Marriott Kansas City Downtown is owned by the Kansas City Downtown Hotel Group, L.L.C. and is managed by The Raphael Hotel Group.
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SPRINGFIELD, Mo. – May 26, 2013 – One of America’s most esteemed hotel developers, John Q. Hammons, died peacefully at age 94 at Elfindale Manor in Springfield, Mo., where he had resided since 2010. The Missouri native and long-time Springfield businessman, whose greatest passions were hotel development and sports, remained active in business until the age of 91. Over the course of his impressive 52-year career in the lodging industry, Hammons developed 210 hotel properties in 40 states and was honored with numerous lifetime achievement awards. He introduced the hospitality industry to signature-style, full-service hotels featuring atrium lobbies, expansive meeting and convention space, large guest rooms, podium check-in stations, and complete business traveler amenities that have become staples in a guest’s exceptional experience.
Early Years
Hammons grew up in Fairview, Mo., near Joplin, during the Great Depression. He earned his degree from Southwest Missouri State Teachers College (now Missouri State University/MSU) in nearby Springfield and began his professional career as a junior high school teacher and basketball coach in Cassville, Mo. Widely known as an advocate of education, Hammons holds honorary doctorate degrees from MSU, Drury University and Northwood University.
Passion for Building
Following his service in the U.S. military, where he achieved the rank of Lieutenant JG (junior grade), Hammons recognized that G.I.s returning from World War II would need quality housing in which to raise their families. He began building the first suburban housing in Springfield in the late 1940s, and he went on to be successful in a number of real estate ventures, including housing tracts, apartment complexes and shopping centers. He entered the hotel industry in 1958 and joined with Roy E. Winegardner to purchase their first 10 Holiday Inn franchises from founder Kemmons Wilson. Winegardner & Hammons Incorporated (WHI) of Cincinnati, a hotel development company, was formed in 1961. By the late 1960s, WHI had constructed nearly three dozen Holiday Inn hotels.
Hammons formed John Q. Hammons Hotels in 1969 and built it into the largest private, independent owner and manager of upscale hotels in the United States. Today the company operates 78 hotels/nearly 19,000 guest rooms/suites and 5.4 million gross square feet of meeting and convention space in 24 states, and employs more than 8,500 exceptional associates. Hammons put his signature touch on enhancing hotel brands, such as Embassy Suites Hotels, Marriott and Renaissance. He also developed independent hotel gems, including Chateau on the Lake Resort, Spa & Convention Center in Branson, Mo. His legacy for excellence secured the ranking of the #1 Embassy Suites Hotel in the world for six consecutive years.
"Hammons was a giant in the hospitality industry and was unwavering in his commitment to exceptional quality and service and to giving back to the community," said Jacqueline Dowdy, CEO of John Q Hammons Hotels & Resorts. "He was a great mentor and friend and will be missed by all who came to know him, but his legacy will live on forever."
Legacy for Giving
Hammons and his wife, Juanita, were active in the Springfield community, where he reinforced his deep passion for sports, love of the arts, and support of education and health care. He has donated hundreds of millions of dollars to the city of Springfield and other organizations over the last five decades. Some of his most notable philanthropic efforts include: the funding of the Hammons Heart Institute and Hammons Life Line helicopter for St. John’s Regional Health Center in Springfield; the Hammons Student Center, Hammons Fountains, and Juanita K. Hammons Hall for the Performing Arts at Missouri State University; the Hammons School of Architecture at Drury University; Missouri Sports Hall of Fame; Kansas Sports Hall of Fame; LPGA sponsorships in Arkansas and Oklahoma; Nationwide Tournament sponsorship in Springfield at Highland Springs Country Club; and Hammons Field, an award-winning, 10,000-seat Double-A Minor League baseball stadium, which is home to the St. Louis Cardinals’ Double-A Minor League team, the Springfield Cardinals. Hammons also donated $30 million to Missouri State University to build the JQH Arena, which opened in 2008.
Known As "John Q."
Although his proper first name is James, Hammons originally used the name "John Q." when he introduced himself to city leaders or organizations as a way to convey the message that he was there representing the general public and progress. The name stuck, and he forever became known as John Q. Hammons.
John Q. Hammons was preceded in death by his parents, James O. and Hortense Bass Hammons, and his sister, Wrenna Quentilla Hammons. He is survived by his wife of 64 years, Juanita K. Hammons, of Springfield.
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##SHARELINKS##
By Sarah Morrissey
There are many reasons why I love this industry but my favorite and most challenging is having the opportunity to plan international events. Each program brings new experiences, crazy challenges and unforgettable memories.
Of course, there are the endless passport/visa issues, language barriers, countless days stuck in airports and obscene hours you work as you try to get in touch with people across the world. But when it is all said and done, the experiences gained far outweigh the challenges. My most favorite memories include a group lunch on the Great Wall of China, ziplining through the Rain Forest in Costa Rica, sampling the original Singapore Sling cocktail, shopping the night markets in Hong Kong, taking a tram to the top of Penang Hill, and my favorite ... unknowingly escorting a lizard home from Jamaica.
A few things I have learned along the way:
• Never assume
• Find a reliable DMC
• When possible, purchase international funds in advance
• Be creative
• Avoid shipping – send early if you do!
• Buy local
• Use your industry colleagues to gather information/additional tips
• Do LOTS of research
• Be cautious of communication barriers and misunderstandings
• Beware of local holidays that may interfere with planning or on site execution
• Immerse yourself in the new culture
• Most importantly, HAVE FUN!!!!
Sarah is director of meetings and events for Distinctive Meetings, Inc. She can be reached at 913-998-4610 or Smorrissey@distinctivemeetingsinc.com.
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##SHARELINKS##
The KCMPI Times Editor asked members, what do you prefer: virtual home office or actual office setting? What are some of your best practices? These are a few of their responses.
I have worked on and off from home for 10 years. I have a separate room where I work away from noise, etc. I love that I can close the door and not look back. That way I keep work and home separate. I am so much more productive in my own office. I do not get distracted AT ALL working from home. The only downfall is maybe skipping lunch more so I can work through projects, but that is always an advantage for me. I know what my piles are and everything is easy to find.
Cheri Jones, CMP, Meeting Manager
Vista Productions
Home Based: 10 years
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I love my office at home.
• It’s in a small, upstairs bedroom with a floor-to-ceiling window that opens to my favorite flock of flickers, who sing and tap on the tree – in sync with my keystrokes.
• It’s furnished with functional, comfortable, expandable desks and tables that provide extra space when working on multiple projects. No one touches my stuff. No one snoops in my stuff. No one asks to use my stuff. When I grab for my tools, they’re always where I leave them.
I thrive in a quiet space.
• Privacy allows me freedom of speech – whether negotiating on the phone, conference calls or talking to a friend.
• Serenity helps me focus on one thought at a time. No radio. No TV. No office chatter. No one walking by.
• My family, friends and neighbors know I’m "at work" and rarely disturb my day unless it’s something urgent. The UPS & FedEx guys are another story!
After 19 years working from home, I doubt I could return to an office setting. Even when I’m on-site working a program, I’d rather escape to the quiet of my guestroom where a 6-foot banquet table holds my equipment and notebooks. Although we gather in a Staff Office to pow-wow and make conference updates, I can be seen heading to the elevator, praying that the housekeeper isn't in my room.
Set in my ways? You bet! When you’ve paid your dues and you commit to producing 110 percent for your clients, an efficient home office is the only way to go!
Gwen Knight, CMP, Independent Meeting Planner
Pioneer Network
Home Based: 19 years
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• Always have an estimated start and finish to your day, don’t stay in your pajamas, take a shower, eat lunch and then turn off your computer at some point.
• Have a space away from everything else. On days I work upstairs in the living room, I get distracted by dishes and laundry, 99 percent of the time I go to my dedicated office to get away from the "home stuff."
• Take a lunch out with friends or clients to get a break away from home.
• Don’t let it get "too quiet," I keep Pandora on in the background when I can to keep me moving!
Renee Price, Senior Western Regional Sales Manager
Camden on the Lake Resort Spa & Yacht Club
Home Based: 2 years
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"Stick to a regimented schedule, i.e. get up at a certain time, follow a routine as if I were leaving for the day and start work the same time every day as if I were walking into an office. I treat lunch the same as if I were in an office, and I end my work like I am in an office. It is all about structure and a routine for me."
Molly Lieberknecht, Area Sales Manager
Chateau On The Lake
Home Based: 3 years
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• Schedule a start and stop time daily – keeping work and home separate are essential.
• Have dedicated office space – when you’re in that space, you are at "work."
• Organize your focus for the day – is this a work day or home day?
"Planner"
Home Based: 20 years
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• BLOCK YOUR TIME. This is my main suggestion. Don’t get distracted or pulled off of a project. Block your email times, your project times, solicitation times, etc. Even an incoming call can go to voicemail if you are in the middle of a project. Valuable time is lost jumping from one focus to the next.
• Be clear with family and friends that just because you work from home, you maintain the same hours and they need to respect that. So often people misunderstand and ask for help or call to chat, thinking that you are available as you are home.
• Set daily goals and stick to them.
• Shut off the computer when you aren’t working. It is tempting to do "one more thing" but you need to be fair to yourself and enjoy a good quality of life. Working until 11 p.m. will not make this happen!
Shirley Hutchins, Director, Global Accounts
HelmsBriscoe
Home Based: 15 years
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• Plan time to get out of the house every day. Go for a walk, workout, etc. But you have to get out of the house. It is too easy to just keep working.
• Keep set times for work and try your best not to give in and go to work early or late.
• Get involved in outside activities that force you to be social.
Rob Wilson, President
Meeting Evolution
Home Based: 7 years
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• Be present in what you are working on – it is easy to be distracted by "home chores" so be sure to set up a time to do these like around lunch time hour.
• Buy a great computer – since I bought my MacBook Air, my life has been less stressful and I can be more productive
• Be sure to stay connected to your peers via local KCMPI chapter events, online groups, etc. ...
Inge Hafkemeyer, CMM, Account Executive
ADI Meetings & Events
Home Based: 2 years
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Going Mobile Hilton Style
• Biggest distraction is when technology goes down – Internet service, etc. with no IT assistance
• Time management is about knowing when to stop working and close the door
• If you work in the suburbs – know how to use your time when in the city making calls
• Have trust in your support team
• Give better direction with daily communication
• Utilize assistance with email
• Be ultra clear
Get These
• Telephone with extra handset (one or two) for other areas of the home
• Printer (all in one ... print, scan, fax)
• Wall calendar
• Egronomic chair to sit in
• Wireless headphone
• Reliable Internet connection
• Filing cabinets – create an effective filing system
Finding Balance – Home Office & Personal Life
• Create an "end" to your work day
• Adjust ringer on phone and fax
• Stay focused, know your work habits
• Let go of "guilt"
• Give yourself mini incentives
• Clutter-free home office space
Warning Signs when we are Losing Our Battle
• Eating three meals a day in office
• Answering home phone with our Hilton voice
• It’s 3 p.m. and you’re still in your pajamas!
• You haven’t worn any make-up in a week!
Proud Out Loud!
• Review your accomplishments at the end of each day
• Acknowledge work in progress
• Keep everyone informed on your work
• Reward yourself
Ability to Deliver Virtually
• Committed to customer’s satisfaction
• Before, during and after the sale
• Coordinate with everyone to make sure everything is perfect
• Communicate up front with the customer on all issues
Francine Liem Cobb, Director of Sales
Hilton Worldwide Sales
Home Based: 15 years
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I started home officing in 1995 when I moved to KC from Dallas. At the time I was working for ITT Sheraton National Sales and then Starwood bought us in 1998. Currently, I home office for Associated Luxury Hotels International. My title is DOS for the Midwest Region. I have worked for ALHI for 9 years.
Best practices, make sure your "home" office is strategically located in your house. Mine is upstairs where it is quiet. Even if family members are home while I am working you cannot hear them upstairs. I am isolated and away from people dropping in and interrupting. Do not let your dogs in your office. There is nothing worse than being on a call with a client or on a conference call and hearing a dog barking in the background. Same for children – if you have children, you should continue to take them to a day care center or hire a nanny.
Stay focused and disciplined. It is so easy to maybe shop online or do housework during working hours. Keep your goals in mind so you can stay focused. Make a list of what you want to accomplish each day so you know what needs to be done. This also helps you stay focused.
Take a break or two during the day. This is important. Go outside for a 10-minute walk, go sit outside and get fresh air. It rejuvenates you and you come back with a second wave of energy. It is also good for your eyes and your posture to take breaks.
Belinda "B" Waldo, Director of Sales for the Midwest Region
Associated Luxury Hotels International
Home Based: 18 years
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MEMBER PROFILES
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Let's celebrate our members who celebrate anniversaries in May and June:
27 Years!
Rod Sanchez – Kansas City Convention & Visitors Association – 6/2/1986
25 Years!
Julie Green – Hyatt Hotels & Resorts Corporation – 6/6/1988
16 Years!
Doug Fager, CMP – Onyx Meetings & Events – 6/1/1997
Vicky Fleming – NAPSLO – 6/4/1997
14 Years!
Mitchell Collins, CMP – Distinctive Meetings Inc – 6/4/1999
13 Years!
Maria R. Davis, CMP – Embassy Suites KCI – 6/1/2000
11 Years!
Shelia Alonzo, CMP – Teva Pharmaceuticals – 6/4/2002
10 Years!
Wendy Phillips, CMP – Bishop-Mccann – 5/2/2003
7 Years!
Ginger L. Walters – Buca di Beppo/Planet Hollywood – 6/2/2006
6 Years!
Tricia M. Clement, CMP – Bishop McCann – 5/10/2007
Christy M. Wright – C Wright Consulting – 5/11/2007
Diane Miller, CMP – Church of the Nazarene – 5/21/2007
Katie C. Schillare – Midland Theatre/AEG Live – 5/29/2007
Kara Marie Brady – Konover Hotel Corporation – 6/26/2007
5 Years!
Amanda A. McLeish – Waddell & Reed – 5/6/2008
Kerry L. Green, CTA,KDS – Kansas City Kansas Convention & Visitors Bureau – 5/20/2008
Patty Marie Wolfe, CMP – Assurant Employee Benefits – 2/20/2008
Abby L. Ledbetter, CMP – Cerner Corporation – 6/23/2008
4 Years!
Amy C. Bornhorst, CMP – A-S-K Associates, Inc. – 5/13/2009
Susan A. Pallucca, CMP – Fiserv – 6/12/2009
Melanie D. Pilgram, CMP – Great Wolf Lodge Kansas City – 6/12/2009
3 Years!
Celia C. Fritz-Watson – 5/4/2010
Rebecca L. Gleason – Harrah’s N. Kansas City Hotel Casino Caesars Entertainment – 5/24/2010
Linda K. Mace – Aramark/Overland Park Convention Center – 6/1/2010
2 Years!
April Graham – The Elms Hotel & Spa – 5/6/2011
Karen Cooper – Golf Course Superintendents Association of America – 5/11/2011
Lynn Gross – Distinctive Meetings Inc – 6/13/2011
Barb Silin, CTA – Global Spectrum at the Overland Park Convent – 6/13/2011
1 Year!
Kayla Hadley – 5/1/2012
Brent Emerson Raymond – PSAV Presentation Services – 5/1/2012
Sanford Hipsh – 5/2/2012
Leslie Anne Sargent – Hotel Phillips – 5/2/2012
Thomas Allen Lufft – Adams Pointe Conference Center & Courtyard by Marriott – 6/6/2012
Christina Benjamin – Kansas City Power & Light – 6/18/2012
Sarah Bond – Cerner Corporation – 6/21/2012
Renee Hultgren, KSU Ep – 6/25/2012
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##SHARELINKS##
Name: Katie Schillare
Title: Director of Special Events
Company: Midland Theatre
Membership Years: 5 years
KCMPI is a great place to learn from and connect with the best in the business. When I started in the industry, the KC Chapter members were so welcoming. I found myself surrounded by those who take such pride in their work, are expert resources in their field, and are honest and supportive. Everyone in KCMPI truly wants the best for each other professionally and personally. I am so thankful for the friendships I've formed and the amazing women who set a great example in my "formative" years in this industry. There is such a wealth of knowledge and opportunity through KCMPI. I appreciate the hard work of those who have made the KC Chapter what it is today.
Name: Sheila Alonzo, CMP
Title: Sr. Meeting & Conventions Specialist
Company: Teva Pharmaceuticals
Membership Years: 11 years
Starting out on the supplier side, I utilized my KCMPI membership mainly as a networking tool. When I decided to cross over to the planner side, my membership morphed into more of a resource for education and knowledge. Wanting to obtain my CMP, I joined the program committee and worked on putting together events for other KCMPI members to enjoy. Meeting and working with members like Inge Hafkemeyer and Shari Hockenberry were truly a pleasure.
What’s most important to you and how has your membership affected you?
I remember signing up for the KCMPI CMP Study Group and thinking what a great resource this is ... of course, we all passed, but thinking back to those members donating their spare time to our success is extremely heartfelt. I was also lucky enough to have received a KCMPI Scholarship. This allowed me to attend the MPI WEC in Montreal, Canada – wow! Do I need to say anymore? I feel my KCMPI membership has given me some wonderful opportunities within the meetings and events industry while also making if FUN!
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##SHARELINKS##
We would like to welcome the following people to the KCMPI family:
Mr. John A. Short, CMP
Owner
Menus Beyond Organic
7400 Belleview Ave.
Kansas City, MO 64114
Jshort@menusbeyondorganic.com
John A. Short, CMP, has made a career writing menus since 1980 when he started in management with Victoria Station Restaurants. His background in the hospitality industry includes restaurant ownership, projects in hotels/resorts and off-premise catering, as well as developing menus for event planners. He has been fortunate to travel extensively, working from Puerto Rico to Mexico; Africa to the Caribbean, and most recently he took a culinary class in Italy.
A Certified Meeting Professional since 1995, John prefers the moniker "food guy" to "foodie." He has been published in various trade journals and presented and spoken in numerous programs for various organizations. His true passion is connecting people who might otherwise have never met one another. John's offbeat sense of humor is a refreshing change of pace from the usual "you are what you eat" persona to a "sure, M&Ms are good for you!" attitude. In 2013, John founded Menus Beyond Organic, offering affordable, ethical menu design to event planners, restaurants, conferences and just about anybody who eats.
Ms. Hayley Neverve
Sales Manager
Inter-Continental Hotel Chicago
505 North Michigan Avenue
Chicago, IL 60611
hayley.neverve@ihg.com
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NEWS & NOTES
##SHARELINKS##
The Distinguished Member of the Year Award honors an individual or organization that has demonstrated a long-lasting commitment and has made consistent and significant contributions to the PCMA Heartland Chapter. This honoree exemplifies outstanding professionalism and service.
• Member and active in PCMA Heartland Chapter
• An outstanding contributor
• Involved in community service
• Recognized as a mentor and leader
Criteria:
The recipient should be an individual or organization that has been a consistent, outstanding contributor, and has shown a long lasting commitment to the PCMA Heartland Chapter. The nominee must be a member (or have a member representative) of PCMA Heartland Chapter.
When nominating an individual or organization for this award, please provide information that strengthens the nomination including:
• Contributions to PCMA for national/chapter board and committee work
• Volunteerism/community service (both within and outside of PCMA)
• Letters of recommendation from PCMA members, board members, chapter leaders
• Years as a member of PCMA Heartland Chapter
• Mentoring (students, new members, etc.)
• Meeting industry involvement
• Professional designations, awards, and other areas of recognition
"This year’s Distinguished Member of the Year goes to Sherie Howell CMP, CMM, CGMP. Sherie has been an ACTIVE member of PCMA since she joined the organization. Upon joining the Heartland Chapter, Sherie commented: "When I am part of an organization, I want to be involved and make a difference." And Sherie has done just that. She has made an impressive impact on our chapter, and we are definitely benefiting from her CMP, CMM and CGMP designations. Sherie also provides many resources of her company to make our events better. Just this week she offered to bring her polycom (conference call phone) for the board meeting. Her meeting planning expertise is displayed with the seamless operations of this meeting tonight. She stands ready to support all of the chapter’s meetings and is very passionate about the education each meeting provides. Sherie has accepted the role of Program Chair for 2013 while also serving as Treasurer. Her attention to details continue to provide all of us with great education and PCMA events. Thanks to Sherie for her incredible support of the Heartland Chapter!"
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