Chris Knights: Well, it’s funny how life goes sometimes. I think it was more like "public safety" chose me. I started out in the GIS field after college and then shifted to IT sales. Then I was fortunate to find my niche in public safety by serving in a sales capacity for a small handful of very reputable public safety technology companies that all blended well with my growing experience in wireless, telephony, and GIS systems.
CK: I love the people that are in our industry and the fact that I can help consult with agencies about improving their technology to better serve the public. It is very rewarding to see the finished product installed in PSAPs that is used every single day to help locate distressed callers and those seeking assistance from 9-1-1. To be able to supply accurate map data and software gives the call takers, dispatchers, and emergency managers the confidence that they WILL be able to find a caller quickly. Providing these life-saving tools gives me satisfaction that we are ultimately helping to save lives. How many other people can say that? Not many.
National Emergency Number Association