Fueled by ecommerce, parcel spend is growing at almost 10 times the rate of other freight modes. At the same time, consumers expect more for less: 68 percent of online shoppers expect free shipping even on purchases of less than $50, and 47 percent say they typically abandon their cart if shipping isn’t free. This is impacting ecommerce and retail shippers’ time and resources, chipping away at profit margins as they try to keep up with the demands for free shipping on standard and premium services such as same-day, Sunday delivery, hold-at locations and more.
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