NEPPA Makes Plans for Annual Customer Service Conference

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For the past decade, NEPPA’s annual Customer Service Conference has provided an opportunity for customer service professionals in the public power industry to meet in a unique setting and share information, ideas and inspiration. This year’s conference will be held in historic Concord, Massachusetts, the site of the first battle of the American Revolution. Participants will learn about Concord’s historic past, as well as the impact of technology on customer service in the twenty-first century from three different perspectives: a coffee brewing company, a website that connects customers with human beings and a technology consultant who studies how successful innovations get introduced to the world. We will also recognize outstanding customer service professionals with the presentation of the annual Carol Tracey Customer Service Award.