Technology and Customer Service in the Twenty-First Century

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Thursday, Sept. 22, 9 a.m. – 2 p.m.
Concord’s Colonial Inn, Concord, Mass.
NEPPA’s Annual Customer Service Conference will be held in historic Concord, Mass., the site of the first battle of the American Revolution. Participants will learn about Concord’s historic past, as well as the impact of technology on customer service in the twenty-first century from three different perspectives: a coffee brewing company,a website that connects customers with human beings and a technology consultant who studies how successful innovations get introduced to the world.
To view and print a complete brochure of the program, click here.