Carol A. Tracey Awards Presented to Two Outstanding Customer Service Professionals

Customer Service awards were presented to two outstanding customer service professionals at the NEPPA Customer Service Conference held at Gillette Stadium and Conference Center in Foxboro, Mass. on June 6.

Recognized for outstanding customer service was Julie Choquette, customer service representative for the Pascoag Utility District (PUD). Michael Kirkwood, PUD general manager, presented the award.

"Julie, as a customer service representative for both our water and electric customers, was particularly instrumental to PUD during this past two year period in being the lead coordinator responsible for implementation of PUD’s water meter installation program," he said. "She did so well, the project was completed one year ahead of schedule and saved the district $15,000 in implementation costs."

Also receiving the Carol A. Tracey Customer Service Award was Adeline (Addie) Osso of the Taunton Municipal Light Plant.

"Addie does excellent customer service like nobody else. There are no standard molds that Addie fits in," said General Manager Michael Horrigan. "She has the ability to make everyone else around her ‘joy-filled’ with her friendly, outgoing and loving way, her loud and infectious laughter and her total self giving to others."

The Carol A. Tracey Customer Service Award is presented to employees of NEPPA member utilities who deliver outstanding service to their customers, either through sustained, exceptional performance in serving their customers, or the development of new and/or innovative programs.

Michael Kirkwood, Julie Choquette and NEPPA Executive Director Larry Brownell.

Joe Sollecito from TMLP presented the award to Addie Osso.