Public Power Week at Norwich Public Utilities

Norwich Public Utilities (NPU) celebrated Public Power Week by hosting an Open House at its Customer Service Center on Wednesday, October 9.  The event featured food, giveaways, and a live radio broadcast on WICH 1310 AM.  Throughout the live broadcast, employees talked about various programs, projects and services offered by NPU.  General Manager John Bilda kicked off the broadcast with an overview of the energy markets and an update on some of the projects underway at NPU.  The Energy Services team discussed NPU’s gas expansion project and energy efficiency topics.  Representatives from Customer Service discussed topics such as budget payments, online bill payment and presentment, and other payment options.  One of NPU’s Linemen spoke about electric safety topics including wrapping service lines.  Other subjects discussed during the broadcast included meter reading issues (keeping meters clear of debris, trees, dogs, etc.), social media and web site tools, and topics related to water and wastewater services.  During the broadcast customers had the ability to call in and speak directly to NPU staff.  Various NPU personnel were on hand throughout the day to meet and greet customers.

On Thursday, October 10, NPU employees enjoyed a company-sponsored breakfast which, in addition to great food, allowed employees from various locations throughout the company to get together and socialize with employees they do not normally see on a day to day basis. During this event, the General Manager gave a "State-of-the-Utility" presentation, which included welcoming new employees, announcing service milestones, status updates on capital projects, and information on industry changes and outlooks that impact our business.  He also reiterated what it means to be a public power utility and how our customers and community benefit.