The Carol A. Tracey Customer Service Award is for employees of NEPPA member utilities who deliver outstanding service to their customers, either through sustained, exceptional performance in serving their customers, or the development of new and/or innovative programs to meet customer needs.
This year’s winners were announced at the Customer Service Conference held at Old Sturbridge Village on September 12.
Nancy Forgione, Christine Arsenault, Meggin Hendley, and Sean Hamilton, General Manager, from Sterling Municipal Light Department
Lisa Sheehy and Judy Gove from New Hampshire Electric Cooperative
Gene Duhamel and Michael Hale, General Manager, from Shrewsbury Electric & Cable Operations