The Customer Service Conference took place on Thursday, May 14th at Nantasket Beach Resort in Hull, Mass. We had 43 attendees representing utilities from all over Massachusetts and New Hampshire. 

The day began with Joe Sollecito, filling in for Maureen Hanifan who is the Chair of the Customer Service Committee, welcoming all the guests. He then introduced everyone to what the customer service conference is all about. He then went on to thank our three sponsors who helped make the event possible: Cogsdale Cooperation located in Canada, Century Bank located in Medford, Mass., and Invoice Cloud located in Charlestown, S.C. and Braintree, Mass., and Paymentus from Charlotte, N.C.

We started the conference with Jennifer Kauffman speaking from The Results Group located in Quincy, Mass. Jennifer discussed how to create a culture of extraordinary service.

After that, the winners of the Carol Tracy Customer Service Award were given. Please go here to see the list of who received the award.

After lunch, Victoria Stevens from Hull Lifesaving Museum gave a background on the history of Hull, mostly involving the coastal life. 

Our last speakers were Pete Moscariello and Scott Farris from Personal Best. They covered mental strength for peak performance.

Everyone seemed to have a great time and really enjoyed the location and the food! Make sure to attend next year so you don’t miss out!