The Carol A. Tracey Customer Service Award is for employees of NEPPA member utilities who deliver outstanding service to their customers, either through sustained, exceptional performance in serving their customers, or the development of new and/or innovative programs to meet customer needs.

This year’s winners were announced at the Customer Service Conference held at Nantasket Beach Resort in Hull, Mass. on May 14. 

Mary Dirrane from New Hampshire Electric Cooperative, Inc.

Donna O’Keefe from Braintree Electric Light Department