College Services Monthly
National Association of College Auxiliary Services
QUARTERLY FEATURE
Like most universities, UNC Charlotte has moved away from the traditional cafeteria and has opted to bring in national restaurant brands to meet on-campus demands for reliable and enjoyable food service. But national restaurant brands take profits elsewhere. Therefore, UNC Charlotte teamed with restaurant design experts Tobin Starr Partners to employ the same elements of design and branding used by restaurants.
Visit https://www.naylornetwork.com/jil-nwl/articles/index-v2.asp?aid=156518&issueID=28465 to view the full article online.
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CURRENT EVENTS
 Almost 30 of your colleagues are sitting for the very first CASP Exam. Join NACAS in wishing them luck in obtaining this new hallmark of excellence in the industry! Will you join their ranks in 2012? Read more below, and watch for our inaugural CASPs to be celebrated in the winter 2011 issue of College Services.
Visit https://www.naylornetwork.com/jil-nwl/articles/index-v2.asp?aid=156519&issueID=28465 to view the full article online.
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NACAS NEWS
 We are excited to announce the return of the Student Feature Article Contest, generously sponsored by Sodexo. This is a great opportunity for students to get involved in NACAS and reflect on the impact of auxiliary services on their campus. Cash prizes will be awarded to the winning articles, and the first place entry will be published in the spring 2011 issue of College Services. All entries must be received by December 2, 2011.
Visit https://www.naylornetwork.com/jil-nwl/articles/index-v2.asp?aid=156521&issueID=28465 to view the full article online.
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EDUCATION
Searching for a hands-on, interactive, small-group experience to take your auxiliary management skills to the next level? The NACAS Advanced Institute for Managers (AIM) is designed to guide participants through a logical flow of decision-making processes and issues common to auxiliary management. Experience a memorable "roadmap" to customize and use in your own campus support responsibilities.
Visit https://www.naylornetwork.com/jil-nwl/articles/index-v2.asp?aid=156523&issueID=28465 to view the full article online.
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ANNUAL CONFERENCE
Chartwells piloted and launched the YouFirst platform in 2010 to boost associate and guest satisfaction by supporting employees through targeted training and recognition to enhance the dining experience through meaningful associate interaction with students. Implementation of the YouFirst program resulted in a 4-5 percentage point lift in service-specific customer loyalty survey scores across Chartwells accounts from spring 2010 to spring 2011 before and after the YouFirst program launch. Read more here and learn more at the NACAS Annual Conference.
Visit https://www.naylornetwork.com/jil-nwl/articles/index-v2.asp?aid=156528&issueID=28465 to view the full article online.
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The NACAS Education Foundation is committed to creating and enhancing educational opportunities, programs, professional connections and research on behalf of NACAS, its members and the higher education community. Your support is critical... and when you get involved at the Annual Conference, you'll have a great time to boot!
Visit https://www.naylornetwork.com/jil-nwl/articles/index-v2.asp?aid=156529&issueID=28465 to view the full article online.
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MEMBERSHIP
With an increase in student enrollment at Robert Morris University in Moon Township, Pa, the school has created a 24-hour living and learning environment through a newly renovated dining room, adding to the already healthy on-campus community. The Food Court will seat an additional 100 students, allowing a little more than 400 to dine in the new space, which is also outfitted with tiered seating, flat screen TVs, and a softer color scheme that will make students think they are dining in their favorite restaurant.
Visit https://www.naylornetwork.com/jil-nwl/articles/index-v2.asp?aid=156530&issueID=28465 to view the full article online.
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Penton Media’s Food Management® magazine has announced the winners of its 2011 "Best Concept" awards competition. The annual program recognizes exceptional achievement and innovation in key areas of noncommercial foodservice, as judged by Food Management’s editorial staff. Our very own University of Colorado Boulder was awarded with the top honor in "Best of Show."
Visit https://www.naylornetwork.com/jil-nwl/articles/index-v2.asp?aid=156534&issueID=28465 to view the full article online.
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ON THE ROAD
 Death at an early age is often viewed as tragic, but the recent death of Steve Jobs, founder and CEO of Apple, Inc., has been widely publicized and widely mourned. There is much about his life and words that can cause all of us to think about how WE can be better innovators, entrepreneurs, educators or managers, and how we might have to overcome obstacles while we do so. Taken from many sources, here are some tidbits among many that I’ve found interesting as I look at myself -- what I believe and what I do.
Visit https://www.naylornetwork.com/jil-nwl/articles/index-v2.asp?aid=156520&issueID=28465 to view the full article online.
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