The Toolbox
Western Retail Lumber Association
WRLA Toolbox: March 12, 2015
What's Going On
ONLY 2 Days left to tell us what you think!
Please click on the correct link below
Exhibitor Survey
CLICK HERE
Retailer Survey
CLICK HERE
This survey will only take 5 minutes to complete.
Upon completion your name will be entered to WIN a Tablet!
Survey must be completed by March 13, 2015.
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RETAILERS - Don’t be fooled! You may think you know your customer and they will tell you a problem exists, but statistics show only one out of every ten customers voice an opinion. And remember, good news travels fast, bad news travels faster. If you have an unsatisfied customer, you may never know and they could start spreading the word.
Here’s how it works. The WRLA is partnered with one of the leading appraisal firms in Canada to conduct the Mystery Shop. They use professional shoppers who know what to look for, what to ask, and who will conduct an honest and fair evaluation of your business.
If you are interested in participating in The Mystery Shopper Program, open, and sign the form below and fax to the WRLA Office at 204-947-5195 or email wrla@wrla.org The member cost is only $90.00 plus GST per shop.
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Don't worry, WRLA has you covered!
GROUP EMPLOYEE BENEFITS PLAN
![](https://www.naylornetwork.com/WRL/assets/co-operators.jpg)
Co-operators Life Insurance Company is the current carrier for all benefits offered under the WRLA Group Employee Benefit Plan.
Morneau Shepell is the Group Plan Consultant. An extensive, informative site has been created for the benefit of members and non-members of the Group Employee Benefit Plan.
GROUP PROPERTY & LIABILITY INSURANCE PROGRAM
![](https://www.naylornetwork.com/WRL/assets/cherry%20insurance.jpg)
Cherry Insurance Ltd. is the brokerage of choice for the WRLA PROPERTY & LIABILITY INSURANCE PROGRAM.
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Industry News
![](https://www.naylornetwork.com/wrl/thumbnails/New_Starbucks.jpg) NRHA Monthly Tips – March 2015 A look at Starbucks’ business offers lessons on retailing, such as how to effectively run a company, treat customers and manage employees.The coffee shop powerhouse is present in over 65 countries, operates more than 21,000 stores and experienced 11 percent sales growth in 2014, according to Starbuck’s annual report. Here are 10 Retailing Tips WRLA Members could learn from Starbucks!
Visit https://www.naylornetwork.com/wrl/articles/toolbox-v6.asp?aid=312006&issueID=36460 to view the full article online.
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St. Jacobs, ON, March 10, 2015 – Home Hardware Stores Limited is proud to be named one of Canada's Best Managed Companies for the third year in a row. Having initially received the designation in 2012, the company has re-qualified and retained the status for each year since. Established in 1993 by Deloitte, CIBC, National Post and Queen's School of Business, Canada’s Best Managed Companies is the country’s leading business awards program recognizing excellence in Canadian-owned and managed companies.
The Canada’s Best Managed Companies designation recognizes private Canadian companies that have implemented world-class business practices and created value in innovative ways. Applications are reviewed by an independent judging panel that evaluates how companies address various business challenges, including new technologies, brand management, leadership and hiring the right talent to facilitate growth.
Since 1964, Home has grown from 122 independent hardware Dealers-Owners, to Canada’s largest independent Home Improvement Retailer that now includes close to 1,100 stores and nearly $5.7 billion in annual retail sales.
"We are honoured to be recognized as one of Canada's Best Managed Companies. This designation reflects our core mission of helping our dedicated Dealer-Owners grow their businesses so they can provide the quality products and helpful service their customers are looking for."
-Terry Davis, CEO, Home Hardware Stores Limited
Winners will be awarded with the distinction of Canada’s Best Managed Companies at the annual gala and symposium on March 31st.
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Calendar of Events
UPCOMING EVENTS
March 27, 2015
Westcoast Building & Hardware Innovative Products Show
Cloverdale Fair Grounds
Surrey, BC
www.bsiabc.ca
April 19 - 20, 2015
Federated Co-op Market
Prairieland Park, Saskatoon
April 11 - 13, 2015
TruServ Canada Spring Market
RBC Winnipeg Convention Centre, Winnipeg, MB
April 18 - 21, 2015
Home Hardware Spring Market
St. Jacobs, ON
August 18, 2015
WRLA Memorial Golf Tournament
The Links at Quarry Oaks – Steinbach, MB
August 27-29, 2015
Orgill Fall Market
New Orleans
September 3, 2015
WRLA Calgary Classic
Sundre, MB
September 16, 2015
WRLA Kenosee Golf Tournament
Kenosee Lake, SK
To view all upcoming WRLA events please CLICK HERE
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WRLA Videos
![](https://www.naylornetwork.com/WRL/assets/wrl-n0014%20-%20wrla%20tv%20image%20300px.jpg)
Stay up-to-date on the latest industry news and events with our engaging new communication channel.
Have you watched the latest episode on our WRLA TV channel? Don't wait to take full advantage of this terrific media channel, one of the many benefits of your WRLA membership!
Check it out here!
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