The Toolbox
Western Retail Lumber Association
WRLA Toolbox: March 19, 2015
What's Going On
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Product Promos | Featured Merchandise | Sales | General Updates
This is a service directed at Retirees but aims to smooth the transition for any employee moving from Group Benefits to Individual Health, Dental and Travel insurance. The Emerge program is 100% voluntary for any employee considering retirement or leaving the Group Plan; simply contact the Emerge Specialist for your initial Needs Assessment.
Individual insurance is all about you. The insurance carrier, plan level and options are all chosen based on your wants, needs, and budget. If you have pre-existing medical conditions, you can apply for plans that offer non-medical applications provided you apply within a certain time-frame of terminating your Group coverage.
Contact your Emerge Specialist at emerge@stratagroup.ca or 866.787.2826 to discuss your health, dental and travel needs.
RETAILERS - Don’t be fooled! You may think you know your customer and they will tell you a problem exists, but statistics show only one out of every ten customers voice an opinion. And remember, good news travels fast, bad news travels faster. If you have an unsatisfied customer, you may never know and they could start spreading the word.
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Industry News
Solid Reputation Brings New Member on Board TIM-BR MART Group (TIM-BR MART) welcomes its newest member, Altieri Building Supplies from Niagara Falls, Ontario. Altieri Building Supplies joins TIM-BR MART based on the Group’s solid, industry-wide reputation for national buying power. "TIM-BR MART’s reputation precedes them; they’re known for their national buying power – and that’s exactly what our business needed – leverage to buy better," says Nick Altieri, President of Altieri Building Supplies. "We’re excited to be a member and look forward to reaping the benefits; their support will be a huge competitive advantage for us as a local business." "Altieri [Building Supplies] is a strong addition to our group who will benefit greatly from our national critical mass," says Mark Finucane, TIM-BR MART’s Vice President of Commercial. "We’re very pleased to welcome them aboard and are optimistic about their growth; Altieri is a family-run business with a solid succession and growth plan."
Visit http://www.naylornetwork.com/wrl/pdf/TIM-BR_MART_Welcomes_New_Member_Altieri_Building_Supplies.pdf to view the full article online.
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 NRHA Monthly Tips – March 2015 A look at Starbucks’ business offers lessons on retailing, such as how to effectively run a company, treat customers and manage employees.The coffee shop powerhouse is present in over 65 countries, operates more than 21,000 stores and experienced 11 percent sales growth in 2014, according to Starbuck’s annual report. Here are 10 Retailing Tips WRLA Members could learn from Starbucks!
Visit https://www.naylornetwork.com/wrl/articles/toolbox-v6.asp?aid=312277&issueID=36461 to view the full article online.
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Calendar of Events
UPCOMING EVENTS
March 27, 2015
Westcoast Building & Hardware Innovative Products Show
Cloverdale Fair Grounds
Surrey, BC
www.bsiabc.ca
April 19 - 20, 2015
Federated Co-op Market
Prairieland Park, Saskatoon
April 11 - 13, 2015
TruServ Canada Spring Market
RBC Winnipeg Convention Centre, Winnipeg, MB
April 18 - 21, 2015
Home Hardware Spring Market
St. Jacobs, ON
August 18, 2015
WRLA Memorial Golf Tournament
The Links at Quarry Oaks – Steinbach, MB
August 27-29, 2015
Orgill Fall Market
New Orleans
September 3, 2015
WRLA Calgary Classic
Sundre, MB
September 16, 2015
WRLA Kenosee Golf Tournament
Kenosee Lake, SK
To view all upcoming WRLA events please CLICK HERE
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Member Updates
Grab your Sharpie and UPDATE your 2014/15 Directory & Product Source Guide!
NEW RETAIL MEMBER
Quadra Builders
Box 247
635 Noble Rd
Quathiaski Cove, BC V0P 1N0
Phone: 250-285-3221
Toll Free Phone: 877 585-3221
Fax: 866-509-8928
Main Contact: Chad Swanson
(RETAILER) TIM-BR MART
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WRLA Videos

Stay up-to-date on the latest industry news and events with our engaging new communication channel.
Have you watched the latest episode on our WRLA TV channel? Don't wait to take full advantage of this terrific media channel, one of the many benefits of your WRLA membership!
Check it out here!
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