Alexandria Wilson Pecci, MedpageToday
During her hospital's monthly executive leadership rounds, Cleveland Clinic's executive chief nursing officer, K. Kelly Hancock, MSN, RN, NE-BC, met a patient who didn't seem quite happy, despite his insistence that everything was OK.

Michael A. Berry, PhD, Journal of Cleaning, Restoration, and Inspection, August 2015
Science is a formally accepted and recognized body of knowledge that answers the question "how." Science explains how the world around us is structured and how it functions. Cleaning, maintenance, and restoration are environmental management processes. To be fully effective, these processes must be based on science concepts, particularly environmental science concepts.

Mike Rozembajgier, FacilityCare
Dec. 24, 2015, marked a significant occasion for not just holiday observers — it also was the scheduled expiration date for comments on an important new rule from the Environmental Protection Agency (EPA) that will have a direct impact on health care facilities.

Jamie Morgan, Health Facilities Management
When the White House released its National Action Plan for Combating Antibiotic-Resistant Bacteria last year, it was clear that the five goals laid out would take a cooperative effort from public health, health care, pharmaceutical, food, and other private industries with efforts spanning nationally, regionally, and locally.

Megan Headley, Facility Care
Incidences of workplace violence remain too high for the health care industry, despite increased attention on this issue. Bureau of Labor Statistics data indicates that from 2002 to 2013 incidents of serious workplace violence were, on average, four times more common in health care than in private industry.

Julie Bird, FierceHealthcare
The winning designs of this year's IIDA Healthcare International Design Competition share several characteristics, according to judges and other experts from the International Interior Design Association.

Infection Control Today
Joint Commission Resources, Inc. recently released the January 2016 issue of The Joint Commission Journal on Quality and Patient Safety.

Infection Control Today
Most prevalent in the winter months, norovirus is the most common cause of acute gastroenteritis outbreaks in the United States resulting in as many as 21 million cases each year and 1.9 million hospital visits.

Sigal Barsade and Olivia A. O’Neill, Harvard Business Review
Before leaving work each day, employees at Ubiquity Retirement + Savings press a button in the lobby. They’re not punching out — not in the traditional sense, anyway. They’re actually registering their emotions. They have five buttons to choose from: a smiley face if they felt happy at work that day, a frowny face if they felt sad, and so on.

Lisa Quast, Forbes
Have you ever been on the receiving end of an angry outburst that left you speechless? It could have been a friend, classmate, or the driver behind you with road rage, but it’s inevitable that at some point, this person will be a colleague.

Course runs from Jan. 25 - April 3
To win in today’s challenging job market, you must distinguish yourself from the competition. If you are a new manager or supervisor in environmental services, consider building your professional knowledge and developing critical skills through enrollment in the Foundations for Success in Environmental Services Management course.

Continuing Professional Education Credits: At the end of this course you will receive twelve (12) continuing professional education (CPE) credits towards your CHESP renewal.

Cost: AHE Members: FREE; Non-Members: $259.00

Take a quick virtual tour by watching the AHE Learner Community Orientation video.

Plan your education for 2016. View AHE’s brand-new 2016 ENGAGE brochure to learn more about educational courses, podcasts, webinars, and events.

It’s no accident that AHE is celebrating the 30th conference anniversary in Pittsburgh – a city known for its bridges and steel is the perfect place to forge pathways for the future and make connections that will last. Visit the new EXCHANGE 2016 website today to learn more.

Whether you're looking for a new job, or ready to take the next step in your career, we'll help you find the opportunity that's right for you.

If interested in contributing to EXPLORE by authoring a best-practices article, email Heather Williams, EXPLORE editor, for more information. The magazine covers all aspects relevant to health care environmental services professionals.

Michael Lee Stallard
The best culture in a health care organization is a "connection culture." "Connection" is defined as a bond based on shared identity, empathy, and understanding that moves individuals toward group-centered membership.

Colby C. Morris, CHESP, EXPLORE magazine
There is a constant in health care that applies to us all, and it certainly will not change—training and ongoing education. This and the engagement of our staff in those activities are those areas where we’re continuously trying to stay on top of tracking, pushing, completing, and coaching.