Contact Lens

A Closer Look at USP’s Contact Centre Operations
March 2025
Josef Rosenberg - Contact Centre Manager

Is it March already?

We’re most of the way through the Spring Gauntlet of Document Review & Revision > Hiring > Training, and our outstanding group of trainees is blowing us away with their optimism and verve! There is an end in sight, but despite how tantalizingly close it may feel, we’re not quite finished here yet.

Regardless, Spring is a time of renewal, a time of cheer and growth! Optimism seeps forth from every nook and cranny, and the grass grows green with promise (and chlorophyll) as the seasons turn, turn, turn. This season’s hiring cycle was tough, as we found our projections to be inadequate and this season’s volume is looming large on horizon. The hires, however, have been amazing! The folks that we spoke to were excellent across the board, and final decisions were very difficult. In the end though, an exceptionally hopeful group of seven prospective agents are being selected to run through the labyrinth of USP’s Agent Training for 2025.

Armed with the knowledge that we have the best prepared training procedure and a strong, dedicated group, we’re exceptionally confident that 2025 is going to be one of our best seasons, nay, definitely our best season yet! I’m very excited to see what this group accomplishes this year, and almost equally excited to be out of the perpetual state of preparation, and emerge into the consistent sprint of a new digging season!

Get it? “Excavator Training”