A Closer Look at USP’s Contact Centre Operations
February 2025
Josef Rosenberg - Contact Centre Manager, Utility Safety Partners
Did I say last month that I was excited? Elated? Ecstatic about implementing our new CRM?
That guy was way too “up.” I am now very tired. Totalled. Tenacious taxing tasks have taken my energy, and I find myself turfed. It’s been a bit of a month.
That is to say, while I’ve been tirelessly working to get the Contact Centre ready for 2025, the fruits of my labour have nearly blossomed and I eagerly anticipate a smooth rollout of our aforementioned new CRM, and the hiring process is nearly complete as well!
We have had a real bumper crop of applicants this year, it’s been a very pleasant surprise to talk to so many effervescent, articulate, and capable people. I know I say this every year (and I know I say that every year) but I can’t imagine how lucky we are to, year-in, year-out, get such amazing applicants. Now, we cross our fingers and hope that they make their way through the gauntlet of training (both in class and with their buddy) and come out the other side unscathed and ready to process some locates!