The holidays are done and gone, and we’re all back to the grind. Last year, we saw a pretty relaxed and mild winter (from a Contact Centre perspective — the weather was actually so cold that we fielded very few calls!), but in 2023-24 we’re seeing a yo-yo of a winter, with weather being extremely warm in December, to being devastatingly cold in January (and then back to warm again)! The Contact Centre has been buzzing along as a result, and we’re busy as Ds! (D…PAs that is).