Mired in the sticky heat of July, we’ve entered the Eye of the Storm if you will; a frantic swirl of activity occurring around us, but a relative calm in our immediate vicinity. It’s hard to settle into at the outset; after the full-sprint of May and June, July’s comparative tranquility can be a bit jarring, to put it mildly. Agents have time to read! To relax! To breathe and just have some time to themselves! It truly is something, and remembering those sweet times from my stint on the frontline as a young man, I’m filled with vicarious joy that the Contact Centre gets a reprieve after pouring all their efforts into a very successful May and June!