Customers are increasingly moving online and expecting seamless digital-first experiences. Yet, the need to support phone-based customer service remains strong. So how can your Bank marry the digital and traditional phone call worlds - to deliver experiences that your customers will love? 

Studies show that 84% of calls occur while the customer is on a Bank’s website or mobile app, and typically are 74% of the way through their digital journey when they call.

View the replay of the Glia Call Center webinar to see how your Bank call center can:

• Unify phone and digital experiences
• Efficiently manage and staff phone and digital interaction channels
• Go beyond omnichannel with a ChannelLess experience—for both employees and account holders

During the on demand recording, you’ll hear how other FIs have realized results with Digital Customer Service and the addition of Glia Call Center, including category-leading NPS/CSAT scores, reduced handle times, and improved productivity.