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Scammers are getting smarter and collaborating more frequently, posing a formidable threat to banks and financial institutions lacking a robust fraud management plan. Organizations need to deploy safeguards to protect assets but not at the cost of the customer experience.
TTEC’s fraud management solutions ensure the customer journey is friction-free. With a proactive approach, banks and financial institutions equip themselves with the tools to mitigate risk before a fraudulent event occurs, contain losses when the inevitable happens, report, resolve, and analyze data to ensure even beefier fraud management measures are put in place:
- Discovery and detection
- Identity and document verification
- User investigations
- Intelligent routing and RPA
- AI-enabled training/skills development
- Knowledge management
- Adaptive fraud speech analytics
- Case management
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