Many banks focus on adopting the latest data platform or pushing a leading-edge application feature — without building the culture to sustain seamless, end-to-end value creation.
We all talk about personalization, but for the word to be meaningful an FI needs to have a sense of who their audience is, and what motivates them. Find out how to use the power of personas to connect with customers.
ABA and eight financial sector trade associations urged the Federal Communications Commission to require text messages to be authenticated and set a deadline for the development and mandatory implementation of a text message authentication solution.
The CFPB warned financial institutions that they are legally obligated to "competently interact with customers" about financial products or services even if those interactions occur through chatbots powered by artificial intelligence.