The competition for customer deposits is going to continue to rise in the next few years and a dedicated retention strategy built around delivering the best customer experience will be needed.

A simple story about a simple check shows how much even routine customer-facing policies can matter.

Dedham Savings’ marketing team knew social media can be a very effective path to winning over a younger generation of bankers. Research revealed that app-loving digital natives still value really great customer service. The Massachusetts bank determined it needed to reach these younger customers and potential customers in a fresh, new way.

Small-business owners’ concerns about the health of their bank have eased significantly in recent months, with more than half saying they are not concerned at all, according to a new survey of small-business attitudes about banking by the National Federation of Independent Business.

The U.S. Copyright Office will study copyright law and policy issues raised by the use of artificial intelligence systems, according to a notice posted in the Federal Register.

September 6
Webinar: Simplifying ATM Security Through an As a Service Strategy

September 14
Virtual Conference: Diversity, Equity and Inclusion Summit

September 27 - 29
Conference: Bank Marketing Conference
Austin Marriott Downtown, Austin, TX

October 8 - 10
Conference: Annual Convention
Music City Center, Nashville, TN

October 9 - November 3
Facilitated Training: Bank Lines of Business

October 19
Conference: MDI Partnership Summit
Washington, DC

October 23 - November 17
Facilitated Training: Marketing Management

Join the ABA Bank Marketing Network.