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April 12, 2024 |
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ABA’s most recent survey on sales and marketing technology drills into the topic of artificial intelligence, exploring current and future usage. While most banks have yet to deploy AI-powered marketing technologies, bank marketers emphasized the primary use cases for AI are numerous, and identified which will have the most impact on their banks.
Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, such as welcoming customers to the branch, delivering fast service, thanking customers for their business and calling customers by name, according to a new bank customer satisfaction survey by J.D. Power.
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