Written by John McHardy, a Manager in a Medical Device Reprocessing Department.
At some point in every leader’s career, they are faced with a crisis. One crisis that we did not predict was leading a healthcare team during a pandemic. When we are faced with a challenge, we tend to respond instinctively. This initial impulse may not always be productive, yet none of us have experience when entering a pandemic. A leader needs to be able to act quickly but must have a flexible plan. While managing a new process, they need to communicate with transparency and lead with compassion.
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