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CALIFORNIA AERATION PLAN (CAP)

The new fumigation aeration procedures (CAP) take effect on Nov. 1, 2010. Our PCOC Fumigation Enforcement Committee has done an excellent job getting the word out on the new CAP procedures. One item of concern is SPCB Act section 1970.5, which deals with how long a licensee remains on the job site once aeration begins. DPR is aware of the problem, is currently reviewing enforcement of this regulation and should provide a solution in the near future.

DO YOU TRUST YOUR EMPLOYEES???????????

If the answer is no, why are you letting them take care of your customers? Your front-line employees often provide the first impression a prospective customer has with your company. Are you sure you can trust them to make a good impression? If you don't trust them, you probably can't.

A lack of trust usually means that they probably shouldn't be relied upon to interact with your customers. Can you really trust that they'll do the right thing when it comes to taking care of them? If you don't trust your employees, do you really think your customers are going to?

Trust is the foundation for effective communication, employee retention and employee motivation. If you, as owners and managers of the business, are able to build this type of culture within your organization, you will reap the rewards. Employees who feel respected and trusted, and who are treated like adults, will act like adults. Employees will be more productive and enjoy coming to work, and be ambassadors for your brand and your organization.

If you empower your employees, they might surprise you with the way they do their job. They will be inspired to take better care of your customers. Unless employees are trusted with decision making, they won't make a decision. Provide employees with a vision and set of principles and then empower them to make decisions. Give them the freedom to make mistakes and learn from them.

Trust is a two-way street. Do your employees trust you? Mutual trust will create an environment that customers will flock to. If you don't have trust, you may not have customers.

PEST ED 2011

PCOC and Univar are presenting PEST ED again, in January of 2011. Mark your calendars now with the dates and locations: Jan. 11, 2011, in Montebello; and Jan. 12, 2011, in Sacramento. Jeff Tucker from BASF will be the featured speaker at both locations.

Pest Control Operators of California
www.pcoc.org

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