Customer Service and Warranty Representative

If you are an outdoor enthusiast, avid cyclist, skier, snowboarder, or runner that would like to work for a Global leader in the Sporting goods industry, we are hiring.  Mica Sport Canada is the Canadian Distributor for Scott Sports, head office & warehousing located in Muskoka, Ontario.

We're looking for an eager and tech-savvy customer service and warranty representative. As a customer service and warranty representative, you'll be responsible for troubleshooting product and service related issues, administering warranties and providing superior customer service.

 

Job Summary

• Work closely with the bike brand coordinator to provide excellent customer service to dealers, sales agents, and end users.
• Provide the first point of contact to dealers, sales agents and end users for bicycle related questions via telephone and e-mail.
• Provide a timely response to bicycle related questions.
• Work closely with the credit department making sure orders are accurately entered to ensure payment in a timely manner.
• Answering customer inquiries in a timely and professional manner.
• Responding to customers and troubleshooting technical issues.
• Tracking and resolving customer service related issues in a timely manner.
• Ensuring that customer service needs are met with minimal interruption of service.
• Preparing and tracking warranties and replacement products.

 

Responsibilities:

• Manage, maintain, and administer all aspects of bicycle related warranty claims and issues.
• Enter all bicycle related orders in a timely and accurate manner (Dealers, sales agents, staff, warranty, and promotional).
• Manage and distribute sales order pick lists through incoming and available inventory based on ship dates and in-season order requirements, while maximizing freight efficiencies.
• Manage and maintain inventory and available to sell reports for internal and external use.
• Maintain and update a dealer database to ensure accurate order entry, discounts, terms, credit limits and shipping arrangements.
• Assist in the generation and creation of sales and marketing analysis.
• Assist the sales and marketing manager in the execution and implementation of all sales and marketing programs.
• Assist in the preparation for bicycle related shows and events.
• Assist in the setup and tear down of bicycle related events and shows.
• Travel as required to events and shows.
• Track, manage and maintain the demo fleet of bicycles.
• Act as support for all areas of customer service.

 

You're a great fit for this role if you have:

• Post-Secondary Education
• Bicycle specific Knowledge or interest
• 1 - 2 years' experience in customer service and tech support
• Excellent verbal and written communication skills
• Strong technical and problem-solving skills
• Knowledge of customer service systems and software
• Strong organizational and time management skills
• Experience in the warranty and customer service industry is a plus
• Clean Driving record and ability to drive a company vehicle
•  Ability to travel domestically and internationally

 

Compensation/Remuneration:

• Salaried Position Range $22-26/hour based on experience specific to sporting goods industry
• Health Benefits Package
• Employee Product Benefit Package
• Office is based in Bracebridge, ON
• Monday-Friday 8:30-5:00

If you're the perfect candidate for this role and meet the qualifications above, we'd love to hear from you. To apply, please submit your resume and any relevant experience for review to jobs@micasport.com