In order to inform the development of a municipal/utility BMP or guideline for residential higher water users this research project will attempt to:

• Identify if municipalities/utilities are actively working to collect their residential customer water consumption data.
• Identify how municipalities are using their residential customer consumption data to understand when water is being used, by who and for what purposes.
• Understand what initiatives, if any, municipalities/utilities are using to address higher than average water consumption in this customer category and lessons learned.
• Determine if any initiatives are being monitored and how progress is being measured.

CWWA and our Water and Energy Efficiency Committee have developed this short survey that should take you between 1-10 minutes. We will be producing a report to share with our members and survey respondents - please note, all identifying details will be removed.