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December 2015
In This Issue
Featured Article
 Professional development is a key component for all CMPs, both when applying for the designation and after receiving it. We all need continuing education credits, not just for recertification, but also to make sure we're staying current on emerging trends, growing issues, helpful resources and new ideas. This year, CIC makes it a little easier to access the educational sessions you need to stay current with what's new and what's now in professional development and to get ahead in 2016. Access recorded sessions through CIC’s Live Learning Center – your resource for conference education.
For the first-time ever, CIC is excited to provide our most captivating educational sessions from the CMP Conclave 2015 to help you review best practices between events. Get the education that you need to enrich your professional development even after the meeting concludes. These sessions will provide you with recaps of comprehensive information and make great training tools for you and your colleagues, as recordings let you experience sessions online. For just $399, you can access session recordings and continue your professional development. Once the program is in your cart and you click checkout, you will need to login in using this: Username: CMP Account Email Password: Last Name Issues or questions on your account? Email MultiViewMediaSupport@multiview.com. |
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This month, the Convention Industry Council (CIC) announced it is officially joining the International Association of Venue Managers (IAVM)’s Wi-Fi Coalition. The announcement, made at CIC’s recent Board and Council Meeting, comes with the promise of full Council support and is a natural extension of CIC’s ongoing work around pressing industry issues.
Wi-Fi, while a key commodity that many meeting attendees and consumers feel the need to access, is not free. The cost of bandwidth, and other related factors, affects its efficiency, making it even more imperative to deliver a successful connection for a meeting or event. The coalition was initially formed to address the backlash against venues blocking personal Wi-Fi devices and the subsequent involvement of the FCC. Led by IAVM, the coalition is comprised of a cross section of the overall industry. "We believe that delivering an exceptional technology experience at meetings and events requires a new level of collaboration and dialogue between venue managers, service providers, show organizers, meeting planners, exhibitors, and guests. We are thrilled to see the coalition bringing these groups together, and we are confident that this new effort will lead to meaningful results," said Vicki Hawarden, CMP, president and CEO of IAVM. The coalition’s main goal is to establish standard operating principles and rules that ensure a reliable Wi-Fi environment for all users. Coalition members are currently working on a draft of "common sense standards," outlining the technical challenges and associated issues with high-density Wi-Fi environments. The multifaceted issues affect all key segments and stakeholders in the meetings, incentive, exhibitions and convention industry that utilize wireless systems including venues, event organizers, meeting professionals and third-party providers. When multiple devices are utilized in a space, like a tradeshow floor, problems arise around interference based on the increased density of users. Some devices also consume more bandwidth based on their model. Educating consumers and attendees on the types of devices, activities and/or systems that utilize bandwidth also will be a part of the coalition’s charge to communicate acceptable broadcasting parameters, once the standards are decided. The final task of the coalition is to develop standard contract and license terms to be used and enforced in the industry. Individual Wi-Fi Coalition Members are: Vicki Hawarden, CMP, CAE, IAVM Fred Peterson, Massachusetts Convention Center Authority Ryan Thorpe, McCormick Place/SMG Mark Haley, Smart City Networks Mark Sims, Javits Center John Rissi, PSAV, CIC APEX Chair David DuBois, CAE, FASAE, CTA, CMP, IAEE Cathy Breden, CMP, IAEE Chris Brown Ryan Stowger, IAAPA Barney Lavengood, Indiana Convention Center and Lucas Oil Stadium Michael Owen, EventGenuity Brett Mitchell, Overland Park Kansas Convention Center Glenda Brungardt, HP Marketing Jim Wurm, Exhibit & Event Marketers Association Stacey Knoppell, Baltimore Convention Center Russell Rice, Pennsylvania Convention Center For additional information and articles from the commission: The Wi-Fi Dilemma: Part 1 The Wi-Fi Dilemma: Part 2 |
 CIC’s Hall of Leaders recognition program honors industry pioneers for a lifetime of achievement and is one of the most prestigious awards in the meetings, conventions and exhibitions industry. But do you have to wait a lifetime to be honored for your contributions to the industry? No. Now there is a space for emerging leaders and forward thinkers to be recognized as they are creating change, it's called CIC’s Pacesetter Awards program. Created in 2012, the Pacesetter Award is an extension of the Hall of Leaders, recognizing the transformative ideas and works of forward thinkers in real time, rather than over a lifetime. Measuring individual excellence, the Pacesetter Award has three focus areas: Young Professionals, Sustainability and Social Responsibility and Leadership and Innovation. Twelve emerging leaders have been honored with the Pacesetter Award since its inception. And one of its first awardees, Amy Spatrisano, CMP, was inducted into the Hall of Leaders in 2015. So who are the Pacesetters? Global Rising Stars, Trendsetters, Ones to Keep Watching. And we want YOU to nominate a young professional for the 2016 class! Do you know an emerging leader whose work merits recognition?
Someone whose drive and vision inspire colleagues?
A professional who stands out to peers and senior management? In 2015, CIC awarded three young professionals – Rafael Hernández, Kate Patay and Kinga Socko – with the Pacesetter Award. Here's why:  Publisher & CEO, Latin America MeetingsRafael Hernández, CEM, is recognized as one of the most innovative and influential publishers in the global meeting and events industry, who uses his media platforms to elevate the conversation about the value of meetings.
 Secretary/Treasurer, National Association for Catering & EventsExecutive Director of Sales & Marketing, Creative Coverings Kate Patay, CPCE’s vision and leadership in "green" initiatives has altered the way many national rental companies operate their laundry, shipping and recycling programs, and inspired other companies to work to earn eco-friendly certifications as well.
 Former Conference Specialist, Poland Convention Bureau As a former Conference Specialist for the Poland Convention Bureau, Kinga Socko’s local contributions to the meetings industry have had a huge international impact.
Previous winners continue to blaze industry trails Krzysztof Celuch – Young Professionals winner in 2012 recently collaborated with CIC on translating the APEX glossary into Polish. Robyn Mietkiewicz, CMP, CMM – Young Professionals winner in 2013 was named MPI RISE Award for Member of the Year in 2014. Donnell Bayot – Young Professionals winner in 2014 was named among the Top 25 Special Events Pros for that year. |
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The CIC office will be closed from December 24, 2015 through January 1, 2016. The office will reopen on Monday, January 4, 2015. During this time, CIC staff will not be answering phone calls; however, the email boxes will be monitored. Please submit your questions/comments to the following email addresses:
CMP Application and Recertification
Web/CMP Account Support
CMP Continuing Education Providers
The staff at the Convention Industry Council wishes everyone a Happy Holiday season!
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Chair's Corner
 Dear fellow CMPs,It is a bittersweet moment to write my final message to you as Chair of the 2015 CMP Governance Commission. During this year, I have had the opportunity to be in touch with many of you either in person or by email, and I value each and every contact. As many of you know, up until the end of 2014, the CMP program was governed by a CMP Board composed of one representative from each CIC member organization. I have always been proud to serve with all of you who dedicated countless hours to the CMP program. We were all leaders – we were all passionate about the CMP program – we were all friends. I, personally, miss working with each of you who served during my tenure on the Board and want to thank all of you for electing me to Chair the CMP Governance Commission in 2015. I always look forward to meeting up at industry events. 2015 signified a change in composition of the CMP leadership group, and it has been a pleasure to work with every member of the Governance Commission. We redefined – we learned – we shared – and we all worked together for the good of all CMPs. We can call 2015 the "year of change" and a year that defined the promise of the future. Many positive steps have been implemented to advance and support the CMP program for applicants and current CMPs. To my colleagues who served on the 2015 Governance Commission, I extend my sincere thanks for your willingness to share your expertise and knowledge for the good of all. It has been an honor and a privilege to serve as Chair this year. I believe that one of the most important things in our careers are the relationships that we build and nurture. I have enjoyed working with each and every CMP who has crossed my path and especially enjoyed working in the initial stages of the new CMP Governance Commission. Being a CMP has provided me with so much insight into extraordinary people, so much knowledge and so many wonderful advantages. My hope that each and every one of you will take the best advantage of your CMP network and use every opportunity to advance your career and personal relationships. To those of you who have answered the questions I have posed in my monthly articles about your CMP experiences and your CMP pride – I thank you. Even if you have only answered the questions in your mind and not in an email, I hope that my questions have been thought-provoking and provided a stimulus to remember that we belong to a very elite group of professionals. All of you who volunteer your time on committees and task forces help to nurture and strengthen the CMP program. Thank you for every volunteer action that you can dedicate to the CMP program. The future of the CMP program is guided by exceptional professionals who will be leading and serving on the CMP Governance Commission and a dedicated and professional staff at CIC headquarters. I wish you all a wonderful Holiday Season filled with good times and happy moments and a New Year that will provide professional and personal success. With warm regards, Joanne Joanne H, Joham, CMP, CMM Regional Director NA – ICCA 2015 Chair – CMP Governance Commission |
CMP Events
 Join the Convention Industry Council’s CMP-Only Group as a hosted buyer at IMEX Frankfurt 2016 – the show that’s constantly innovating and presenting new business discoveries, AND where you’ll find best in class education and inspiration at every turn. Qualifications:
APPLICATIONS NOW OPEN!
Planners based in Europe, click here. Planners based in U.S./Canada or Mexico, click here. Why join our group?
Experience the only hosted buyer group exclusively for CMPs
Network with CIC staff and attend a hosted dinner
Have flexibility to attend other events and no pressure Why IMEX? Thousands of like-minded meetings and event executives from all corners of the world make their way to IMEX in Frankfurt every year. Why? Because they know from personal experience that just one visit puts them ahead for the rest of the year. You can enjoy the same advantages:
Why the IMEX Hosted Buyer Programme? Flexibility is at the heart of IMEX – let them look after you from the moment you register. From taking care of your travel and accommodation, to helping you get the most from the show, IMEX genuinely treats you with the care, maturity and attention you deserve. This team is on your side. Find out more about IMEX 2016 and the IMEX Hosted Buyer Programme Watch this three-minute video to see why other meeting professionals never miss this show: The world is constantly evolving and IMEX is too – with new exhibitors, new relationships and new educational opportunities. Say YES to the CMP hosted buyer group today and take advantage of all that IMEX 2016 has to offer. Go on. Give yourself an unfair advantage. |
Recertification
 Are you one of those people who has waited to the last few months of your five-year certification cycle to submit your recertification application? You are not alone. Each year, CIC receives the majority of recertification applications in November and December. To ensure that your recertification application review goes smoothly, CIC offers these following tips:
There are five main reasons recertification applications are not approved. Please read the following to avoid these problems:
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CMP Program News
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The new CMP Online Portal is almost a year old, and we want you to take full advantage of its benefits and capabilities!
Benefits of portal:
It’s super easy! Here’s how to update your record:
Congratulations to the following individuals who completed all sections of their online profile during the contest dates! Enjoy your gift cards.
Sara Gunderman
Esther Ahn, CMP
Kelly Barry
Brenda Stephens, CMP
Diane Schafer, CMP
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APEX - Standards and Best Practices
 Sustainable Planning – Don’ts and Dos – Look to the standards on: Community Partners Don’t overlook the great opportunities to partner with local community organizations for donating materials, foods and other items after an event. Do explore relationships with community partners, collaborate and give back to the community where you hold your events in the spirit of social responsibility, as indicated by the APEX/ASTM standards. The standards can be accessed at www.conventionindustry.org/StandardsPractices/APEXASTM/GettingAPEXASTM.aspx. If you read the standards, you’ll know what is expected, so you can make the most of working with your community partners. CIC making it easier: If you are not sure how to go about working with community partners, just use the SMPP® online system, found at www.SustainableMeetingPlanner.com. Use the CIC50 discount code to obtain a 50 percent discount at registration. If you have a question on the Don’ts and Dos according to the standards, send it through the Contact Us form at www.SustainableMeetingPlanner.com. |
Industry News
 The Event Service Professionals Association (ESPA) has announced its 28th annual conference will take place January 8-10 at the Fairmont Hotel Vancouver. "We’re all about service in our profession, so the Nature of Outstanding Service theme this year is a testament to our association’s core values," says Denise Suttle, president of ESPA. "Vancouver is known to be a city tied to nature, so the theme also reflects the values of our host city." ESPA serves convention services managers (CSM) with educational and networking opportunities. The conference will feature educational workshops catered to the unique and challenging role that event service managers play every day, as well as offer attendees continuing education credits toward CMP requirements. Additionally this year’s event will include engaging and fun networking environments. "Each and every year, ESPA attendees report back on the amazing and long-lasting networking connections they have made," says Suttle. "Attendees create life-long professional relationships with other CSMs who teach and inspire them, becoming a resource in their day-to-day professional careers." Participants will have the opportunity to learn from leading meeting planners and industry veterans while earning seven continuing education hours. Andy Masters is this year’s opening keynote speaker on January 9 addressing how sales and service are just like dating and relationships. Masters’ flagship keynote program is based on his award-winning book, Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships. Participants will learn specific creative strategies to make memorable impressions with current and future customers, which will improve loyalty, and improve reputation by word-of-mouth as well as on social media. Leadership and personal branding guru Michele Wierzgac will deliver a keynote address — titled "Are You on Fire? Reflecting On Your Brand Champions" – on Sunday, January 10. Why do some leaders and convention service managers stand out in a crowd when you deliver the same exact set of skills to meeting professionals? More than likely, they have created an authentic personal brand supported by core values that differentiate themselves from others. Breakout sessions will focus on:
Annual Awards will also be presented at the conference. Elite sponsors include Meetingmax, PSAV Presentation Services and Lanyon. Freeman and Meet AC are the conference’s premier sponsors. For more information on ESPA, visit www.espaonline.org. |
 The International Association of Exhibitions and Events™ (IAEE) has updated its publication, Best Practices for Exhibition Rules. Originally released in 2009, Best Practices for Exhibition Rules outlines best practices of the exhibitions and events industry in terms of general practices, exhibit space, contract management, display rules and conduct.The rules and regulations that govern exhibitions and similar buyer/seller events define how buyers and sellers will interact with each other on and off the show floor. Exhibition rules must be designed to protect the integrity of the exhibition and/or event itself as well as provide a "level playing field" for all exhibitors and attendees. Exhibition rules form the basis of participation by all in the event, and are therefore exceedingly important. "This year, our task force of a cross section of the professionals in our industry updated the outstanding document first produced in 2009," said Wayne Crawford, chairperson of the 2015 IAEE Best Practices for Show Rules Task Force. "We've also added the beginnings of a section on event technologies, which are becoming ever more important in today's events world. This document provides both inexperienced and experienced event producers with a starting point, as well as points of reference, for best practices for interaction with a very critical part of the events ecosystem: the exhibitor." IAEE appreciates the efforts of the Best Practices for Exhibition Rules Task Force in developing this resource: Wayne Crawford, Chairperson Mary Adler-Kozak, CEM Randy Bauler, CEM Nicole Buraglio Jennifer Carr, CEM Jai Cole, CEM Patti Galuski, CEM Samara Lingafelter, CMP, CEM Laurie Lutz Kendra McColloch Katharine Nesslage Merideth Newman, CEM Vanessa Pighetti Lori Reynolds Barbara Stroup Diane Vidoni, CEM Jackson Wong, CEM Jamie Woodside, CEM Thomas Cindric, Jr., CEM, Board Liaison Cathy Breden, CMP, CAE, Staff Liaison Scott Craighead, CEM, Staff Liaison Best Practices for Exhibition Rules is available at no cost to IAEE members and can be purchased by non-members for $149 at www.tradeshowstore.com. |
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According to Trade Show News Network:
"Charm City" lived up to its name, and then some, when more than 2,500 attendees flocked to Baltimore, Maryland, last week for the International Association of Exhibitions’ Expo! Expo! Annual Meeting & Exhibition 2015. David DuBois, IAEE’s president and CEO, said that while the attendee numbers were unaudited at this time, they definitely broke records, with a 10-percent uptick, compared with last year’s event in Los Angeles. "It’s the biggest one ever," he added. "Being located in the Mid-Atlantic region brought in a lot of organizers from the Northeast and the D.C./Maryland/Virginia area. People really loved (Baltimore)." Besides all-time high attendance, the showfloor at the Baltimore Convention Center also broke records, with 269 companies on a 41,000 net square foot showfloor. Read the full article here. |
CMP on the Road
 The Convention Industry Council’s CMP Preferred Provider Program launched in February 2015. Since the launch, we have added more than 100 Preferred Providers who offer quality continuing education for candidates and CMPs. CMP Preferred Providers are organizations that have formally registered with CIC and are committed to providing education that aligns with one of the 10 domains included in the CMP International Standards (CMP-IS) or CMP-HC Standards. The CMP- IS domains are: Strategic Planning, Project Management, Risk Management, Financial Management, Human Resources, Stakeholder Management, Meeting or Event Design, Site Management, Marketing and Professionalism. The CMP-HC Standards are: Planning, Implementation, Evaluation. Preferred Provider education makes it easy to find and complete the educational requirements of the CMP program and have your attendance recorded in your portal record. Claiming CE Hours As part of the Preferred Provider Program, sponsoring organizations agree to upload the attendance roster of each of their pre-reviewed events. This usually is completed within two weeks after the event. If the email the attendee has provided to the Preferred Provider matches the email in their CIC account, their attendance will be recorded in portal record. After the roster is uploaded, attendees will receive notification from CIC that their attendance has been uploaded into their online profile. Once this email is received, attendees simply need to claim their CE hours. To claim CE hours, attendees log onto their portal account, scroll to the Add/Edit Continuing Education section and find the event. To edit the number of hours attended at the event, click edit and then add the number of hours attended for the entire event and click submit. Attendees do not report each session attended when claiming hours for a Preferred Provider Event. It’s easy! Find event, click edit, enter hours and submit. If the email address does not match the attendee’s portal account email address, the attendee will need to self-report their attendance by session and upload supporting documentation – proof of attendance and course description. The attendee can also reach out to the Preferred Provider and ask if they can update their email address so that it matches their portal account and ask the Provider to upload the updated email address. You can find a listing of educational opportunities on our website. |
On The Move
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Christopher Bond, CMP, CHSE, is now Vice President of
Sales at The Mirage. He was previously Vice President of Sales at New York-New York Hotel &
Casino.
Julie Power D’Eon, CMP, is now a Global Sales Manager with PSAV. She was previously a Customer Relationship Specialist with PSAV in Boston, MA. Kari Hennigan, CMP, is now Global Events Manager at INTL FCStone Inc. Chrissy Lefler, CMP, is now Project Manager with Tipping Point Solutions. She was previously Venue Sales and Catering Manager with Epicurean Group Luis Velázquez, CMP, is now Key Account Manager Events with Grupo ESPENCON. He was previously a Project Leader with T Organiza. Make an awesome career move? Let us help you celebrate! Send the details of your latest career triumph to cmptoday@conventionindustry.org. And while you're at it, be sure to log into www.conventionindustry.org and update your official CMP record. |
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Convention Industry Council 700 N. Fairfax Street, Suite 510 Alexandria, VA, USA, 22314 Tel: 571-527-3116 |
Published by Naylor, LLC in association with the Convention Industry Council