A speaker from the renowned Disney Institute and a champion of the Discovery Channel's Eco Challenge will provide the opening an closing keynote presentations to more than 1,300 multifamily professionals at Camp FAA, the 2017 FAA Annual Conference & Trade Show October 11-13 at Disney’s Contemporary Resort in Lake Buena Vista.
Disney’s long-standing reputation for quality service is not just magic; it is built on a sound service philosophy consistently applied. Attendees will hear from a Disney Institute speaker how they can use Disney principles in their own companies and communities. At Disney, everyone strives to exceed customer expectations every day because processes are designed to meet this goal. Business insights and Disney illustrations to bring the concepts to life will show how this pursuit of excellence can be adapted forthe unique needs of any organization.
Yvonne Camus, a successful team member in Discovery Channel’s Eco Challenge adventure race, believes ordinary people (like herself) can achieve extraordinary things — if they know the true ingredients of success: grit, teamwork, commitment, perseverance, and enthusiasm for life. Her rookie team of amateur athletes used communication skills, respect for one another, and practical savvy to become the first inexperienced team to complete the grueling competition. With amazing visuals and funny, insightful stories, Camus helps her listeners see the potential for grit and greatness in themselves and others.
Attendee registration will open online on Monday, April 3, at www.faahq.org.