1. The Association Ecosystem and
Governance Issues
2. Strategy, Change and
Decision-Making
3. Creating Member
Value/Determining ROI
4. Shaping the Association
Experience: Brand, Identity, Touch and Technology
5. Human Capital: Engaging Employee
and Volunteer Talent
6. Leading Groups and
Teams/Conflict Management
7. Everyday Innovation and Idea
Management
8. Challenges and Choices: Charting
Your Professional Pathway