Employee engagement is your employees’ ability and willingness to contribute to organizational success, especially their willingness to give “discretionary effort” - going beyond what is typically required in their position to make the organization successful. The coronavirus pandemic has made it clear some factors are out of an organization’s control. So, it’s more important than ever to focus on something they can: creating a culture of engagement.
Why is Employee Engagement More Important Now?
In late June, we surveyed over 700 organizations in preparation for our presentation at the Inspire Strategic HR Conference. Here’s what we learned:
Add to these results the fact that change, in and of itself, will reduce engagement because it inserts uncertainty. We have all experienced tremendous amounts of change over the past several months. Both our personal and professional lives have been upended in ways none of us could have imagined at the beginning of the year.
The antidote for combatting the negative impacts of change is communication. Employees want and need to hear how their organizations are faring during the pandemic, what changes are coming, and how these changes may affect them. Employees also want to be heard. Effective communication is a two-way process and organizations need to learn how their employees are holding up during the pandemic, how they’re dealing with modified work settings, and additional resources they may need to work effectively.
The Value of Employee Engagement Surveys
Employee engagement surveys are truly the voice of your employees. An employee survey which is carefully designed and implemented will reveal actionable information for leaders to create a culture of engagement. When an organization surveys on a regular basis it sends a positive message to employees that their opinions are valued.
In our 16th Annual Workplace America research report on employee engagement and retention trends, 73% of organizations report using employee surveys at least annually, and 100% of “Best-in-Class” organizations survey as well. Creating stronger employee bonds enhances brand identity and loyalty which reinforces your organizational culture.
The pandemic likely upended your business plans for 2020. As you look to create your strategic plan moving forward, you’ll need data to make the best decisions. Now is exactly the right time to be fielding a survey to all of your employees for these reasons:
Engagement surveys can be implemented with the help of a survey vendor or by using a DIY survey option.
No matter which you choose, a successful employee engagement survey should include:
I have two final thoughts about how to maximize your investment in your engagement survey:
As a national speaker, CEO, author and coach to senior leadership teams within hundreds of organizations, Christopher’s 30 years of industry experience brings a unique understanding of how to maximize organizational performance through people. Christopher co-founded TalentKeepers in 2000, an organization dedicated to researching and improving employee engagement and retention. He is a member of the American Psychological Society and an Associate Member of the Society for Industrial and Organizational Psychology. He holds a Bachelor of Science degree in Psychology from the Florida State University, and a Master of Science degree in Industrial/Organizational Psychology from the University of Central Florida.
TalentKeepers® is celebrating 20 years of providing award-winning employee engagement and retention solutions to help companies increase their performance. We’re a recognized leader in innovative onboarding tools, employee engagement surveys that drive growth and accountability, DIY survey materials, HRCI and SHRM certified training for HR professionals, unique eLearning leadership programs, teambuilding tools, and much more. Twice we have won HR Executive Magazine’s Product of the Year award. Re-energize your efforts and expect more from your engagement and retention partner.
Check out more resources at our website www.talentkeepers.com/ learning-center/