CASP Profile - Clay Haverland

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Clay Haverland
Director of Business Auxiliary Services, University of Texas-San Antonio

What is your educational background and career experience in higher education auxiliaries?
Bachelor of Arts – Criminal Justice, 18 years at UTSA ranging from Police Dept and Auxiliary Services

To whom do you report?
Associate Vice President of Administration

What departments/operational areas report to you?
Dining Services, Bookstore, Parking, Transportation, Vending, Student ID

What prompted you to apply for a CASP certification?
Both the test content areas and the certification itself were a new opportunity to personally and professionally put a recognized standard to the auxiliary services field and my career within it.

How did your supervisor or institution support you in this effort?
As I was considering how to ask for their support in my certification, my supervisor actually called to recommend I pursue it.  She gave me full encouragement to do so.

How did you prepare for the exam?
I reviewed the Recommended Resources list for areas that I needed more information on. Many were immediately applicable to my role and pertinent to what I do, and will be used now as references for both me and my staff.

What was the exam like for you to take?
I have continued to visit the classroom, through courses at my university, so I did not feel out of my element in a standardized test. This one was more relaxed than you’d find in a traditional setting but still extremely professionally delivered. I went in planning to pass, but knew I’d have the benefit of a second opportunity to take it if needed.

What has been your response from your supervisor or institution since you received the CASP designation?
My supervisor gave sincere congratulations and immediately notified our Vice President of my CASP certification and that I was one of the inaugural class. 

How do you feel the CASP certification will affect your career path/development moving forward?
I feel like it provides added credibility to what auxiliary professionals do every day, which is unlike most any other position on a campus. My having the CASP designation is good for the university too, I believe. I expect to see more coworkers on campus working toward it and am encouraging those of my direct reports to work toward it as a career development goal.