The MCAC Member Multimedia Information Program delivers timely and valuable information to our entire membership via email (Just The Fax), the internet (www.mcac.ca) and direct mail. The program’s goal is to provide every MCA member with regular information on upcoming events, programs and projects. In addition, each communication will feature one of our Membership Advantage Programs, which can save you thousands of dollars each year.

This month's program is brought to you thanks to the generosity of our featured associate member, BRADFORD WHITE.

• MSCC national ‘Gold Standard’ program for contractors: Differentiate yourself from the competition. The MSCC Certified Contractor designation recognizes service excellence and is awarded to an elite group of mechanical service contractors. The MSCC Certified Contractor designation demonstrates to your customers that your company utilizes industry-leading best practices in key competencies such as safety, education, staffing and customer service. Find out how you can truly differentiate yourself from the competition by visiting www.servicecontractor.ca.
• Membership Advantage Program – AON Home & Auto: Available to all members, staff and their families, the AON program offers savings of up to 20 percent on home insurance and significant auto insurance savings on their already heavily discounted pricing. (Please note that due to provincial insurance legislation the auto portion of this program does not apply in BC, SK and MB). For information contact the MCA Canada office or www.mcac.ca.
• This month's program brought to you by BRADFORD WHITE: With a long and successful history dating back to 1881, Bradford White is one of the most technologically advanced manufacturers of water heating, space heating, combination heating and water storage products in the world. With headquarters in suburban Philadelphia and its 800,000 sq. ft. manufacturing operation in Middleville, Michigan, the company builds all of its products strictly for wholesale distribution. Bradford White products for residential, commercial and industrial applications are designed for installation by plumbing and heating professionals. For more information, visit www.bradfordwhite.com.

The Canadian Construction Association (CCA) has published a new resource for its members, a guide called Corporate Social Responsibility in the Construction Sector: A Practical Guide to CSR. Unique to the construction industry, the guide was developed in collaboration with the industry and educates about CSR, offers examples of what Canadian construction companies are doing as well as shows how to prepare or enhance a CSR strategy. The guide is available as a free download to CCA members from CCA website’s member login section.

A federal agency that prodded governments to partner with the private sector on large construction projects is set to close as the Liberals prepare to launch their new infrastructure financing agency.

MCA Alberta is offering a two-part webinar series on November 23 and 30.

Being Effective with Difficult People is for employees at all levels who are committed to powerful and effective communication in the face of challenging circumstances and people. Webinars will cover different types of difficult people and how your personal triggers make you ineffective in conflict.

What will you learn?

• key principles of difficult conversations
• how your brain works in difficult interactions
• specific conversational skills for the three most common difficult personalities
• tactics for being effective in difficult interactions
• discovering the paradigm of conflict
• discovering your hidden triggers
• creating a new view of conflict

MCA Toronto in partnership with MCA Canada and the Construction Education Council are pleased to present this exclusive Agile Construction Training Learning Sessions on November 29 and 30.

These classes will teach the principles, exercised successfully by other industries and will focus on:

• work breakdown structure
• job productivity assurance and control
• short interval scheduling
• externalizing work through prefabrication & agile procurement including the application of the Integrated Material Logistics Solution 

For more courses like this, check out the CEC programs page.

MCAC members are invited to attend two free webinars to learn how to create online customer service that will help you earn new customers and keep existing customers around for a long time.

The big room is a large open space meant to facilitate regular meetings between all parties working on an IPD contract with lean principles. Art Winslow, director of lean and IPD at Graham Group, explained while every big room meeting is different, they are all structured the same way.

The technology is based on laser cooling, a counterintuitive principle that involves zapping specially designed materials with a laser.

Productivity in the construction sector has stagnated for decades, with the average capital project reaching completion 20 months behind schedule and 80 percent over budget. Some overruns result from increased project complexity and scale, but another factor also looms large: all stakeholders in the capital-projects ecosystem—project owners, contractors, and subcontractors—have resisted adopting digital tools and platforms. These include advanced analytics, automation, robotics, 5-D building information modeling (BIM), and online document-management or data-collection systems.

Ontario's economy remains a national and regional growth leader, with expected GDP growth of three percent in 2017, an above-potential pace for the province.

1665: The London Gazette, the oldest surviving journal, is first published.
1881: Wyatt Earp and Doc Holliday, two participants in Tombstone, Arizona’s, famous Gunfight at the O.K. Corral, are jailed as the hearings on what happened in the fight grow near.
1916: President Woodrow Wilson is re-elected, but the race is so close that all votes must be counted before an outcome can be determined, so the results are not known until November 11.
1916: Jeannette Rankin (R-Montana) is elected the first congresswoman.
1917: The Bolsheviks, led by Lenin, take power in Russia.
1921: Benito Mussolini declares himself to be the leader of the National Fascist Party in Italy.
1940: The Tacoma Bridge in Washington State collapses.
1944: President Franklin D. Roosevelt is elected to a fourth term by defeating Thomas Dewey.
1967: In Cleveland, Ohio, Carl B. Stokes becomes the first African-American elected mayor of a major American city.
1972: President Richard Nixon is re-elected.
1973: Congress overrides Pres. Richard M. Nixon’s veto of the War Powers Resolution that limited presidential power to wage war without congressional approval.
1994: The world’s first internet radio broadcast originates from WXYC, the student radio station of the University of North Carolina at Chapel Hill.
2000: Hillary Rodham Clinton becomes the first First Lady elected to public office in the U.S. when she wins a U.S. Senate seat.
2000: Election Day in the U.S. ends with the winner between presidential candidates George W. Bush and Al Gore still undecided.

• November 22: CEC webinar: Increase Your Revenue by Clobbering the Competition
• December 13: CEC webinar: Get out of the Truck and Go Online to Own Your Customers

With the holiday season soon upon us, Operation Eyesight is saying "thank you” to everyone who has contributed to this very important cause. Learn more about some of the people in the developing world whose lives your donations have changed. And as we start to look ahead to the holiday season, please consider making Operation Eyesight your charity of choice—as it is ours.