PHH Arval Names Kim Bolin Vice President Of Vehicle Maintenance Assistance And Contact Center

PHH Arval, in early-October, announced that Kim Bolin has been named Vice President, Vehicle Maintenance Assistance (VMA) and Contact Center. Bolin most recently served as Director for the North American Contact Center at PHH.

In her expanded role, Bolin will be responsible for all of VMA operations for North America, including the Contact Center, which also consists of the Driver Response Team and Vehicle Accident Services.

"Our top priority is exceeding client expectations, and Kim will play a critical part in achieving that goal," said Tom Keilty, Senior Vice President, Customer and Vehicle Services and Chief Operating Officer for PHH Arval. "She is a proven leader who can establish and execute a strategic vision while constantly challenging the status quo, to create and maintain substantial improvements for our clients and their drivers."

Bolin’s previous work experience includes Chase Mellon Shareholder Services, where she served as Group Vice President of Shareholder Services and Director U.S. Customer Service Strategy for American Express. Bolin earned a bachelor’s degree in business administration from Arizona State University.

NAFA Fleet Management Association
125 Village Blvd., Suite 200
Princeton, NJ 08540

Telephone: 609.720.0882 Fax: 609.452.8004