LeasePlan USA And Sears Auto Centers Implement Electronic Work-Order Authorization
LeasePlan USA, a service provider of vehicle leasing and fleet management solutions, and Sears Auto Center, provider of automotive maintenance and repair services and parts, are introducing an industry first in fleet servicing. The companies have teamed up to implement a time saving electronic work-order authorization program through LeasePlan’s eRepair system in approximately eight hundred forty Sears Auto Centers nationwide. The new system, called E-Auth, is expected to improve speed of service for fleet drivers by electronically streamlining the process and significantly reducing the amount of time required to obtain service authorizations.
"The application removes the need for the Sears staff to call our maintenance and repair management department.This allows Sears, and LeasePlan, to run a more efficient operation," said Tony Blezien, Vice President of Operations for LeasePlan USA.
E-Auth is an authorization solution that allows service providers and fleet management companies to communicate all details of service orders electronically including work-order submission, call center review and response, and the ultimate decision. With the implementation of this new system, fleet customers experience benefits with improved service times. Additionally, both Sears Auto Center and LeasePlan expect significant productivity gains. This service is open to all U.S. service providers and fleet management companies; new adopters need only to establish an IT project to integrate their system. There are no external fees, such as subscription or per-transaction charges.