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NENA Ignite offers education, training, and professional-development opportunities for everyone in 9-1-1. Whether you're a new dispatcher or a seasoned center director, this free virtual conference is a can't-miss opportunity to gain skills and knowledge to do your job better, overcome the challenges you face today, and prepare for the road ahead. Register by Friday, August 28 and be automatically entered to win one of two NENA 2021 prize packs that include free registration for the NENA 2021 Conference & Expo or one of four 2021 NENA memberships! NENA Ignite delivers all of the great educational and social benefits you’ve come to expect from NENA, including:
Don’t miss your chance to be a part of this first-of-its-kind online event! Register yourself and everyone on your team for NENA Ignite! Now available in the NENA Store:
Click here to visit the NENA Store for these and other great NENA and 9-1-1 products!
Training Update
Evolving Technology for PSAPs' Changing Needs COVID-19 and social unrest have resulted in changes to timelines and plans for implementing cloud technology. If this is true for your PSAP, you are not alone. Many PSAPs are considering a move to the cloud sooner than anticipated. The events experienced this year are broad and impactful as we consider the best means to protect our communities in uncertain times. Join us on September 10th as your colleagues share with us how they are implementing new cloud technologies, what benefits they’re experiencing, and what feedback they’re hearing from call takers and dispatchers. Can't attend on the 10th? Register now and you will have access to the on-demand webinar archive via the registration landing page. CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration. The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program. 08.31.20 | Advanced Police Dispatching | ILO* | Register
09.04.20 | Advanced Police Dispatching | ILO* | Register
09.08.20 | Advanced Fire & EMS Dispatching | ILO* | Register
09.09.20 | Tactical Dispatch for the Telecommunicator | Freehold, NJ | Register
09.10.20 | Tactical Dispatch for the Telecommunicator | Bay Village, OH | Register
09.10.20 | Disaster Planning for the PSAP | ILO* | Register
09.11.20 | Change Management in 9-1-1 | Bay Village, OH | Register
09.14.20 | (5-day course) | Center Manager Certification Program (CMCP) | Colorado Springs, CO | Register
09.17.20 | Leadership in the 9-1-1 Center | ILO* | Register
09.18.20 | Advanced Police Dispatching | ILO* | Register
09.21.20 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Des Plaines, IL | Register
09.23.20 | Advanced Fire & EMS Dispatching | ILO* | Register
09.25.20 | Tactical Dispatch for the Telecommunicator | ILO* | Register
*ILO stands for Instructor-Led Online
As NENA continues to closely monitor the coronavirus (COVID-19) outbreak, we have developed a list of resources for members, chapters, and the greater 9-1-1 community. NENA's COVID-19 resource page contains items including PSAP-guidance documents, EMD protocols, on-demand webinars, CoOPs and planning checklists, event-planner assistance, public education graphics, health and hygiene best practices, and many more resources to support you and your work during this ever-evolving situation. This page is updated with new information as it becomes available. Do you have or know of other resources that should be posted? If so, you can contact NENA Communications Director Chris Nussman. Association Business
Pursuant to NENA's Bylaws, notice is hereby given that the membership of the National Emergency Number Association will hold a virtual annual meeting via Zoom on Tuesday, September 15 at 3PM Eastern. The membership is advised of the following agenda: I. Announcement of next annual conference site and dates Registration information is forthcoming. Document Announcements
The NENA Managing & Monitoring NG9‑1‑1 Information Document provides guidance to 9-1-1 authorities at all levels, and to their vendors, on considerations and best practices for monitoring and managing NG9-1-1 services and infrastructure. The document covers end-state NG9-1-1 deployments and transitional deployments moving toward full NG9-1-1 functionality. This document contains information and advice; it does not contain requirements or specifications. The document is separated into two sections: one for state, province, or regional authorities, and one for responding agency authorities like PSAPs.
The NENA Impact of IoT Devices and Emergency Calling Applications Information Document describes the impact of Internet of Things (IoT) devices and emergency calling applications (Apps) on 9-1-1 and provides crucial instruction to developers of IoT devices and systems so that their implementations are effective in their intended interaction with 9-1-1 services.
In recent years, 9‑1‑1 industry experts have discussed the importance of the role of professional education for the position of telecommunicator. Across North America, programs have emerged in high schools, vocational schools, and colleges in order to find the right people and expose them to what they can expect as a telecommunicator. The NENA Standards for 9‑1‑1 Professional Education document will guide institutions that are developing or have developed 9‑1‑1 professional education programs and ensure consistency with the curriculum by providing the minimum essential elements of a professional telecommunicator training program. As this is a second review due to substantive changes being made, only the yellow highlighted text is open for comment. You may both download this document and submit your comments here. All comments are due by August 30, 2020. Contact the NENA Committee Resource Manager with any questions. The NENA PSAP Readiness for Real-Time Text (RTT) Information Document defines a Standard Operating Procedure model recommendation to establish guidelines for the call handling procedures and identifies areas of training that may be needed with the introduction of RTT. Members of the Working Group may download the document and submit comments by going here and then select "Add a Comment" from the "Edit" icon. All others may download the document and submit comments by going here and then select "Add a Comment" from the "Document Actions" icon. Please complete all requested data and click "Save," or, if submitting multiple comments, select "Save and Add Another." If submitting a substantial number of substantive comments and/or edits, commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and upload the file you have edited. If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:
All comments are due by September 11, 2020. You may contact the NENA Committee Resource Manager with any questions or concerns.
Washington Briefing
The NG911 Institute welcomes the nomination (including self-nomination) of prospective Board Members who are committed to the mission of the NG911 Institute and are prepared to dedicate themselves in the service of our organization. Institute Board Members are expected to:
Click here to learn more and submit a nomination by September 11. Featured Job Openings
Telecom Manager | Williamson County Emergency Communications | Georgetown, TX
Dispatcher 1 | Los Alamos County | Los Almos, NM
Assistant IT Administrator II (CAD Operations) | Central County Emergency 9-1-1 | Ellisville, MO
Executive Director | WCCCA-Washington County Oregon 911 | Beaverton, OR
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