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Latest News
New Hotel Options Added! Learn, Grow, Connect, & Discover at NENA 2023! Click here to register online for #NENA2023!
The run/walk promotes healthy living among 9-1-1 professionals, gives the greater Dallas community, and supporters from around the country, a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. Click here to register.
Congratulations to the forty-two 9-1-1 professionals who passed the spring 2023 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage. Whether you're taking the exam this fall or in 2024, being part of a study group is a great way to prepare. Those who have taken the ENP exam will tell you that study groups are an invaluable resource. Mission Critical Partner's next session starts July 24. Learn more about this and other groups here. Training Update
Reducing Call Transfers With NG9-1-1 Call Routing: A Review of New Data From the State Of Utah How does Next Generation 9-1-1 Call Routing reduce call transfers? What new options are available to PSAPs with Next Gen call routing to address call overflow, with no human intervention, so that calls are evenly distributed across multiple PSAPs during an incident? Join us for this webinar that shares new data from the state of Utah that demonstrates how 9-1-1 Call Routing is saving precious seconds for telecommunicators and citizens. We'll be joined by Tina Mathieu, Deputy Director, Utah Communications Authority and Sam Bard, Director of Product Management, NGCS, Motorola Solutions and Dave Wilson, Motorola Solutions’ Industry Team and Emcee for the webinar. All you need to bring are your questions! Can't attend on the 7th? Register now and you will have access to the on-demand webinar archive via the registration landing page. CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration. The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.
Computer-Aided Disaster In 2021, Bedford County, VA 9-1-1 experienced a catastrophic cybersecurity incident. For 2.5 months, all public-safety-system data was lost, leaving dispatchers to use pen and paper to do their jobs! During this time, staff had to develop new tools and workflows to maintain daily operations, safety, and situational awareness. Attend this webinar to hear about how the 9-1-1 center managed and recovered from the chaos of sudden and complete data loss. You’ll learn:
This #WebinarWednesday is brought to you by Priority Dispatch Corporation. For over 45 years, Priority Dispatch has promoted fast, safe, and effective emergency dispatch practices. The Priority Dispatch System is built on the gold-standard protocols of the International Academies of Emergency Dispatch, and it's widely regarded as the standard of care and practice for emergency calltaking. Priority Dispatch helps you provide the highest level of care on every call. Learn more at prioritydispatch.net. Can't attend on the 14th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Presenters: Christine Giglio, ENP – Bedford County (VA) Emergency Communications Center | Michael Miller – Bedford County (VA) Emergency Communications Center CEUs: Attend this webinar and receive one-half ENP re-certification point towards the twelve-point maximum for NENA courses in the Professional Development CEU/Course Credits section. Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration. Questions? Contact Amanda Tegtmeyer with the NENA Education team. 05.31.23 | Advanced Fire Dispatching | ILO* | Register
06.01.23 | Enhanced Caller Management | ILO* | Register
06.08.23 | Quality Assurance: Achieving QA/QI in the PSAP | ILO* | Register
06.09.23 | Leadership in the 9-1-1 Center | ILO* | Register
06.13.23 | Center Manager Certification Program (CMCP) | Grapevine, Texas | Register
06.15.23 | (3-day course) | Center Training Officer (CTO) Program | Grapevine, Texas | Register
06.15.23 | (3-day course) | 9-1-1 Center Supervisor Program | Grapevine, Texas | Register
06.16.23 | Enhanced Caller Management | Grapevine, Texas | Register
06.16.23 | Quality Assurance: Achieving QA/QI in the PSAP| Grapevine, Texas | Register
06.17.23 | 9-1-1 Center Culture: A Strategy for Personal & Organizational Success | Grapevine, Texas | Register
06.17.23 | Advanced Police Dispatching | Grapevine, Texas | Register
06.17.23 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Grapevine, Texas | Register
06.17.23 | Addressing for NG9-1-1 | Grapevine, Texas | Register
06.18.23 | Recruit, Hire, Retain, & Promote for Success | Grapevine, Texas | Register
06.18.23 | CMCP Alumni Seminar | Grapevine, Texas | Register
06.18.23 | Advanced Fire Dispatching | Grapevine, Texas | Register
06.18.23 | Preventing Telecommunicator Tunnel Vision | Grapevine, Texas | Register
Visit the NENA Education Calendar to see additional upcoming classes in your area and online! Document Announcements
The NENA Security for Next Generation 9-1-1 Standard establishes the minimal guidelines and requirements for the protection of NG9-1-1 assets or elements within a changing business environment. Members of the Working Group may download the document and submit comments by going here and selecting "Add a Comment" from the "Edit" icon drop down options. All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon drop down options. Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another. If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change. All comments are due by July 3, 2023. You may contact the NENA Committee Resource Manager with any questions or concerns. Publishing errors have recently been detected in NENA's EIDO Conveyance for Next Generation 9 1 1 Systems and Applications, "errata" updates have been issued, and corrections have been made. After the publishing of version 1.0 of the EIDO Conveyance Standard, several minor editorial changes were identified and made. View them here.
Publishing errors have recently been detected in the NENA Standard for NG9-1-1 GIS Data Model, "errata" updates have been issued, and corrections have been made. NENA-STA-006.2a fixes a few cross references within the document, adds a minor text clarification, and increases certain field widths. View the corrections here.
Having adjudicated all comments, the Human Trafficking Information Document is now considered "stable." Per NENA IPR & Antitrust Policy, Section 4.5.1 "Stable Form Notice" is being issued and can be viewed here.
Washington Briefing
NENA applauds this pivotal legislation to reauthorize the Federal Communications Commission’s spectrum-auction authority and set aside $14.8 billion in auction revenue to fund Next Generation 9-1-1 deployments nationwide. Funding Next Generation 9-1-1 is one of the most important steps Congress can take to improve our nation’s emergency-communications infrastructure and keep Americans safe. NENA is excited to see this important legislation move out of committee and looks forward to working with both houses of Congress and the White House to see it enacted as quickly as possible. NENA thanks Chairwoman Rogers, Ranking Member Pallone, and Representatives Hudson, Eshoo, Matsui, and Latta for their leadership on advancing public safety.
NENA strongly supports the nomination of Anna Gomez by President Biden to serve as a member of the Federal Communications Commission (FCC) and the reappointment of Commissioners Starks and Carr. "I have known Anna for years as she served at the FCC, at the National Telecommunications and Information Administration (NTIA), and in private practice," said Brian Fontes, CEO of NENA. "Anna is a person of the highest integrity, and she is an expert in telecommunication law and policy. She fully understands all aspects of 9-1-1 and public safety policy. She will make an excellent commissioner." Commissioners Starks and Carr are proven members of the FCC. Their expertise and knowledge along with that of Chairwoman Rosenworcel and the addition of Anna Gomez will bring the FCC to a full complement of five expert leaders.
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