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Latest News
Learn, Grow, Connect, & Discover at NENA 2023! Click here to register online for #NENA2023!
The run/walk promotes healthy living among 9-1-1 professionals, gives the greater Dallas community, and supporters from around the country, a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. Click here to register.
Click here to sign up to volunteer!
This week, visitors to nena.org will find a refreshed and improved website! The redesigned site features a new homepage layout, easier-to-navigate menus, and a completely new standards page to help you get the information you need faster than ever! Be sure to check it out after the official launch on Monday afternoon!
Training Update
Reducing Call Transfers With NG9-1-1 Call Routing: A Review of New Data From the State Of Utah How does Next Generation 9-1-1 Call Routing reduce call transfers? What new options are available to PSAPs with Next Gen call routing to address call overflow, with no human intervention, so that calls are evenly distributed across multiple PSAPs during an incident? Join us for this webinar that shares new data from the state of Utah that demonstrates how 9-1-1 Call Routing is saving precious seconds for telecommunicators and citizens. We'll be joined by Tina Mathieu, Deputy Director, Utah Communications Authority and Sam Bard, Director of Product Management, NGCS, Motorola Solutions and Dave Wilson, Motorola Solutions’ Industry Team and Emcee for the webinar. All you need to bring are your questions! Can't attend on the 7th? Register now and you will have access to the on-demand webinar archive via the registration landing page. CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration. The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.
Computer-Aided Disaster In 2021, Bedford County, VA 9-1-1 experienced a catastrophic cybersecurity incident. For 2.5 months, all public-safety-system data was lost, leaving dispatchers to use pen and paper to do their jobs! During this time, staff had to develop new tools and workflows to maintain daily operations, safety, and situational awareness. Attend this webinar to hear about how the 9-1-1 center managed and recovered from the chaos of sudden and complete data loss. You’ll learn:
This #WebinarWednesday is brought to you by Priority Dispatch Corporation. For over 45 years, Priority Dispatch has promoted fast, safe, and effective emergency dispatch practices. The Priority Dispatch System is built on the gold-standard protocols of the International Academies of Emergency Dispatch, and it's widely regarded as the standard of care and practice for emergency calltaking. Priority Dispatch helps you provide the highest level of care on every call. Learn more at prioritydispatch.net. Can't attend on the 14th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Presenters: Christine Giglio, ENP – Bedford County (VA) Emergency Communications Center | Michael Miller – Bedford County (VA) Emergency Communications Center CEUs: Attend this webinar and receive one-half ENP re-certification point towards the twelve-point maximum for NENA courses in the Professional Development CEU/Course Credits section. Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration. Questions? Contact Amanda Tegtmeyer with the NENA Education team. 06.08.23 | Quality Assurance: Achieving QA/QI in the PSAP | ILO* | Register
06.09.23 | Leadership in the 9-1-1 Center | ILO* | Register
06.13.23 | Center Manager Certification Program (CMCP) | Grapevine, Texas | Register
06.15.23 | (3-day course) | Center Training Officer (CTO) Program | Grapevine, Texas | Register
06.15.23 | (3-day course) | 9-1-1 Center Supervisor Program | Grapevine, Texas | Register
06.16.23 | Enhanced Caller Management | Grapevine, Texas | Register
06.16.23 | Quality Assurance: Achieving QA/QI in the PSAP| Grapevine, Texas | Register
06.17.23 | 9-1-1 Center Culture: A Strategy for Personal & Organizational Success | Grapevine, Texas | Register
06.17.23 | Advanced Police Dispatching | Grapevine, Texas | Register
06.17.23 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Grapevine, Texas | Register
06.17.23 | Addressing for NG9-1-1 | Grapevine, Texas | Register
06.18.23 | Recruit, Hire, Retain, & Promote for Success | Grapevine, Texas | Register
06.18.23 | CMCP Alumni Seminar | Grapevine, Texas | Register
06.18.23 | Advanced Fire Dispatching | Grapevine, Texas | Register
06.18.23 | Preventing Telecommunicator Tunnel Vision | Grapevine, Texas | Register
Visit the NENA Education Calendar to see additional upcoming classes in your area and online! Document Announcements
NENA’s PSAP Logistics Committee is pleased to announce the reaffirmation of the NENA Drills and Exercises Information Document. The information document is provided to assist PSAPs with the development of a drill and exercise program to enhance their existing contingency plans.
The NENA Security for Next Generation 9-1-1 Standard establishes the minimal guidelines and requirements for the protection of NG9-1-1 assets or elements within a changing business environment. Members of the Working Group may download the document and submit comments by going here and selecting "Add a Comment" from the "Edit" icon drop down options. All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon drop down options. Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another. If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change. All comments are due by July 3, 2023. You may contact the NENA Committee Resource Manager with any questions or concerns. Having adjudicated all comments, the Human Trafficking Information Document is now considered "stable." Per NENA IPR & Antitrust Policy, Section 4.5.1 "Stable Form Notice" is being issued and can be viewed here.
Washington Briefing
The SAFECOM Nationwide Survey (SNS) is now live and will remain open through July 21, 2023, and your participation impacts future emergency communications decisions! The SNS supplies essential data on emergency communications capability gaps that can be used to advocate for funding, establish priorities, and improve operations. Participation helps to highlight those advancements that will secure resilient operable and interoperable communications in an ever-evolving environment. The SNS measures progress made while identifying gaps in emergency communications and defining the range for new capabilities. Both SAFECOM and the Cybersecurity and Infrastructure Security Agency (CISA) encourage public safety organizations at the federal, state, local, tribal, and territorial levels of government to participate in the survey, have their voices heard, and help shape the future of emergency communications. Learn more and take the survey here.
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