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Professional Development
This paper provides an overview of the 2018 Innovators Forum with a distillation of the key discussion points and recommendations regarding customer engagement management. The group engaged in robust dialogue about improving customer relationships, but also focused on pragmatic ideas and practices that can be acted on today. The paper outlines a strategic customer engagement management framework and recommendations for critical practices procurement leaders should follow.
Does your procurement department function as a strategic resource to the Chief Business Officer? Does your team have the expertise necessary to advance institutional goals by leveraging business partnerships? Does your procurement department do more than say "no", rehearse rules, and push paper through?
Association News
Ben Franklin knew the value of lifelong learning. Are you investing long-term in yourself and your career? NAEP can help you develop a career plan.
Supplier Diversity
Sustainability
Every year, Sustainability Connect, a forum organized by the MIT Office of Sustainability (MITOS), provides an opportunity for MIT community members working on sustainability issues across campus to come together around a cross-cutting theme, celebrate accomplishments, and engage in collective brainstorming.
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