It’s Time to Register Staff for January 2020 Dispatcher Workshop
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The annual NRMCA Dispatcher Training Forum will be held January 28-30 in Orlando, FL. As the new year launches, it is time to make sure experienced as well as neophyte schedulers and dispatchers are primed to make the order flow seamlessly. New dispatchers often perform unevenly while under fire and even seasoned veterans can find it difficult to step back and change old habits. Put learning to work: attendees return ready to perform more efficiently in core skill areas:
- Putting Orders in Order: mastering technical, practical and customer-service issues;
- Scheduling Success: juggling priority customers, advance notices, callbacks, plant managers and sales reps demands;
- Technically Speaking: knowing ASTM-C94 is vital to success;
- Operationally savvy: understanding the production system as well as drivers’ Hours of Service impact on order taking;
- People Professionalism: managing stress, phone skills and peer relationships. Customers aren’t always right yet they must be served for their- and a producer’s benefit; and
- Details, details, details: Dealing with clean-ups, small load charges, COD customers ... the list goes on.
Click here for more information, registration options and staff contacts.
