The next NRMCA Dispatcher Training Forum is scheduled for March 12-14 in Silver Spring, MD, adjacent to NRMCA headquarters. Dispatchers work under pressure, juggling competing demands at a fast pace. New dispatchers often learn unevenly while under fire, and even seasoned veterans can find it difficult to step back and find ways to improve. Put learning to work: Attendees return ready to perform even more efficiently in core skill areas:

• Putting Orders in Order: Mastering technical, practical and customer-service issues.

• Scheduling Success: Juggling priority customers, advance notices, callbacks and

more.

• Technically Speaking: Knowing ASTM-C94 is vital to success.

• People Professionalism: Managing stress, phone skills and peers.

• Details, details, details: Dealing with clean-ups, small load charges... the list goes

on.