NRMCA’s Dispatcher Course, hosted in Dallas last month, marked the introduction of a new curriculum designed in response to member insight with a focus on practicality. Members who offered valuable advice and suggestions through the 2024 Learning & Development Survey and focus groups have contributed greatly to the overhaul of the course and other NRMCA educational programs. NRMCA is grateful to Ron M. Robertson, director of consumer success at Associate member Command Alkon, Inc., who designed, developed and then delivered this course which has changed in several key ways:
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