Lamps Plus is introducing an initiative to offer enhanced service and convenience, allowing customers to send texts with questions to their local store to receive immediate answers from store sales associates. The company is the first U.S. retailer to offer the ability to engage with all stores through texting without requiring an additional app.

 

Medallia Inc., the global experience management leader, has announced that Counter Culture Coffee is adopting the Medallia Experience Cloud™ to better understand customer needs and connect with its customers beyond the online buying experience.

 

Sephora is opening 35 new locations across the United States in 2019, marking five years of significant bricks-and-mortar growth for the omni-retailer. Beginning March 14 with an opening at New York’s famed Hudson Yards development, new Sephora locations will open in 32 cities.

 

Wayfair Inc., one of the world’s largest online destinations for the home, is launching a new advertising campaign in the United Kingdom with brand ambassador Lorraine Kelly.