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First Edition
STORES Magazine’s annual list of the country’s largest retailers tells the story behind the newly minted winners and the radical thinkers who power these numbers and shape the future of retail. Walmart has held the No. 1 spot for decades, but a quick glance at the companies within arm’s length suggests the game is just getting started. Tapped to lead Neiman Marcus’s Innovation Lab in 2012, Scott Emmons says customers “want a white-glove, awesome experience” in the luxury fashion business. Neiman Marcus leverages technology to innovate the customer experience, including Memory Mirrors, mobile phone charging stations and devices that allow associates to instantly communicate store-wide. Offering customers the ability to buy online, pickup in store is a proven way to generate incremental sales as consumers come into stores to collect purchases and then impulsively shop. There is a downside, though: Chip-and-signature cards, which can help reduce in-store fraud, provide no protection when the card is not present at purchase.
Trends
NRF News
In episode 8 of NRF’s Retail Gets Real podcast, Bluemercury co-founder and Chief Operating Officer Barry Beck discusses his views on changes in the retail industry and how retailers can adapt to never-before-seen consumer behavior. Beck also shares insights into his company’s strategy on using education and entertainment to build a loyal customer base. Retail Deals
Office Depot Inc. is entering into an exclusive licensing agreement with Centriq Technology Inc. to develop a unique business application utilizing their award-winning asset management platform.
First Insight Inc., a technology company transforming how leading retailers make product investment and pricing decisions, and U.S. specialty retailer Chico’s FAS Inc. have announced a partnership agreement. Using First Insight’s consumer-driven predictive analytics, Chico’s FAS will be able to more quickly and accurately make design, buying and pricing decisions on the apparel, shoes, accessories and jewelry it offers to its consumers both in stores and online.
Casey’s General Stores has selected Gilbarco Veeder-Root as their exclusive dispenser and payment terminal provider for forecourt EMV acceptance. Casey’s will install Gilbarco Encore 700 S dispensers and FlexPay IV retrofit kits to enable EMV/chip payments.
Toshiba Global Commerce Solutions has been selected by Forever 21 to provide the fashion retailer with wall-to-wall client services and equipment for their corporate stores in 16 countries.
Visa and Klarna have reached an agreement for Visa to invest in Klarna, and intend to develop a future strategic partnership. Klarna is one of Europe’s fastest growing online payments companies, serving 60 million consumers and 70,000 retailers. |
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