This year’s Customer Service Conference was held on September 12 at Old Sturbridge Village in Sturbridge, MA. We had 52 attendees representing utilities and affiliates from all over New England.
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The Carol A. Tracey Customer Service Award is for employees of NEPPA member utilities who deliver outstanding service to their customers, either through sustained, exceptional performance in serving their customers, or the development of new and/or innovative programs to meet customer needs.
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NEPPA is interested in seeking speaking topics for the 2014 Engineering and Operations Conference & Expo. The presentations must be relevant to current topics in the electrical distribution industry. They must appeal to a broad audience of operations and engineering employees of Municipal companies. The speakers are limited to 45 minutes per topic. Please send a one-page description of your topic and a speaker bio to Kris DiGirolamo at kristind@neppa.org.
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EXECUTIVE DIRECTOR'S REPORT
 Almost every profession has its moments in the sun. In the accounting profession, the first two weeks of April are when they get media attention because of tax season; media has their award show season or summer release period; and the car industry has its annual release of their new models. These are great spotlights of positive moments for those industries.
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AROUND NEW ENGLAND
Peabody, MA – Peabody Municipal Light Plant (PMLP) proudly announces the hiring of Jennifer Santoro as PMLP’s new Community Relations Manager. Santoro, formerly the Communications Coordinator at the Belmont Municipal Light Department, comes to this position with over six years’ experience and a strong background in the municipal power industry.
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ASSOCIATION HAPPENINGS
NEPPA welcomes Fuss & O’Neill, Inc. as a new Associate Member. Fuss & O’Neill, Inc. is a company that handles civil engineering, design build delivery, energy services, environmental services, facilities engineering, land development, landscape architecture, manufacturing solutions, structural engineering, transportation planning, utilities engineering, water resources, and water and wastewater. The company is located at 78 Interstate Drive West Springfield, MA 01089. The primary contact person is Timothy F. Keane, PE, LSP and he may be contacted by phone at 413.452.0445, by fax at 413.846.0497, and/or by e-mail at tkean@fando.com .
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Yes folks, it’s that time again! Back in September, NEPPA mailed out the 2014 Education & Training Catalog and the 2014 Safety & Training registration forms.
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In the April edition of our e-newsline, we began doing a feature on the utilities and affiliate Members that have generously donated to the NEPPA Training Center or have had a part in NEPPA’s move. This month we will recognize TCI of NY, LLC.
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CALENDAR
November 6 - 8
Water's Edge Resort
Westbrook, CT
For more information, please click here.
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November 1, 2013
Westford Regency
Westford, MA
For more information, please click here.
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LEGISLATIVE UPDATE
A delegation of eight NEPPA General Managers/CEOs traveled to Washington, DC, for Sept. 17-18 meetings with the New England Congressional delegation and senior House and Senate energy committee staff.
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