Valmet Invests in a New Digital Platform
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Valmet is investing in a new digital platform to support, streamline and develop its strategically important field services. The global implementation of the new platform will be completed by spring 2020, and it will replace multiple current platforms
Valmet’s vision is to become the global champion in serving its customers. One step toward the vision is to further improve field services as an important part of Valmet’s customer service, support and local presence. Valmet Field Services offering consists of maintenance and process supporting services, annual shutdowns, and remote assistance.
“The new platform will further improve Valmet’s capability to provide world-class services to our customers by providing workforce transparency and connecting our on-site field service professionals with Valmet Performance Centers through remote connections. This makes delivering desired services at customers’ sites faster and more accurate. It also allows us to better predict and advise services and develop shared maintenance and service roadmaps for our customers’ equipment and processes,” says Anders Öhrblad, Director, Field Services Growth, Valmet.
The investment is part of Valmet’s strategic decision to develop its field services through a dedicated program. The focus is on new field services offerings, improved service capacity and availability, developing competencies, and harmonization of processes. Today, Valmet has more than 1,100 field services professionals, an increase of 11 percent in the past year.
ServiceMax, a leading provider of Field Service Execution Software, will deliver the platform.
“We’re honored to support Valmet’s vision for field service excellence and the strategic importance of service for the company’s asset-intensive customers,” says Neil Barua, CEO of ServiceMax. “Our partnership with Valmet will help not only deliver a world-class industrial field service program, but also provides Valmet’s technicians with the tools to better predict service requirements. The partnership will also help in developing shared maintenance and service roadmaps around customers’ industrial equipment and processes for the long-term.”
