According to HGI, Buckman's results are on average 5% above the high performing benchmarks in the HGI databases. Specifically, the report indicated that Buckman is an ethical and socially responsible company, has a clear sense of direction and strong leadership, treats its associates with respect, and offers learning and development opportunities. The report also noted that quality and customer focus are clearly priorities at Buckman, and that Buckman fosters a culture that supports teamwork and collaboration. As a result, according to the report, employee engagement levels are strong and most employees intend to stay for the long-run.
"At Buckman, we are always looking for opportunities to measure our performance against our peer group and against the best companies in the world," said Chip Westbrook, VP of Global Human Resources at Buckman. "We participated in the Hay Group process because of the things that they measure, the benchmarking they provide, and the insight they can give us on key elements of our associate engagement and overall sustainability."
Among the specific measurement areas in the report are scores in 15 different dimensions, with sub-categories within each dimension. The dimensions are clear and promising direction, quality and customer focus, confidence in leaders, associate engagement, authority and empowerment, principles of highly effective teamwork, respect and recognition, collaboration, associate enablement, performance management, work/structure/process, development opportunities, training, resources, and pay/benefits.
TAPPI
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