The Product and Service Specialist (PSS) generates orders and sales for Voith Paper, BL Products & Services. The PSS is responsible for promoting the FES division’s products and services to Mid-Atlantic and Northeast territory customers, helping them understand how those products, repairs, and services will support their needs.

Essential Duties and Responsibilities:

• Develop and maintain relationships with Customers in the Mid-Atlantic and Northeast Territories gaining an understanding of how Voith Paper can serve their needs.  
• Extensive travel to visit customers and job sites, to manage and develop the consumable, spare parts and service business for the products and services group.
• Research, execution and follow up reporting on service outages.
• Uncover existing opportunities at the mill and forward information for further follow up.Additionally work with RSM to support and train with RSM.
• Support territory Customer Service Specialist to ensure that Voith gets maximum opportunity for Spares and Repairs business.
• Provide feedback to Voith Paper FES through call reports and verbal communication to ensure Voith Paper provides the optimal solutions, services to our customer.

Knowledge, Skills, and Abilities Required:

• Understand Voith Paper FES products and benefits
• Communicate with product managers for training on products
• Learn details of mechanical and process features of FES products
• Pursue discussion with customers and colleagues to learn how the products will benefit the customer
• Determine customer needs in the territory
• Probe customer to ensure we understand their needs and goals in recycling and stock preparation
• Learn the customer local process in detail
• Visit customer frequently to ensure our products are at the right reinforce our knowledge of their process
• Question customer frequently on standard operating procedures and expected outcomes
• Ensure existing customers are satisfied with Voith Paper products and services
• Build a record of Voith FES installed base in the territory
• Communicate with multiple levels of Customer organization for feedback on Voith product and services
• Understand how the Voith products can impact customer operations, positively or negatively
• Provide feedback to Voith Product managers
• Determine product competitiveness, competitors activities
• Define market needs for Voith products and services.

Required Experience: 

• Minimum of five years’ experience with pulp and paper supplier firm or experience working in a paper mill
• Excellent understanding of the paper industry with emphasis on recycling and stock preparation
• Skilled in communications with Customers with an ability to focus on strategic opportunities and benefits based approaches
• Self-starter who can develop opportunities independently and communicate with a wide variety of resources within Voith Paper
• Skilled in Microsoft Office and ability to write detailed technical and inspection reports.

Education:

Associates degree, technical college or equivalent in engineering technology or paper science.

Voith contributes to the solution of global tasks. In our markets of energy, oil & gas, paper, raw materials, and transport & automotive, we meet future challenges and set standards. Join our international team when it comes to reconciling megatrends such as mobility and urbanization with a responsible utilization of resources! Qualified, motivated, and loyal employees are the engine for our innovative capability and competitiveness. The willingness to think ahead and an enthusiasm for technology is what all Voithians have in common. For our globally active company, we search for employees that are respectful team players and as diverse as our markets. Voith is working on tomorrow`s technology and offers a wide range of fascinating and challenging tasks. Taking the responsibility for projects that make us proud is a working maxim put to practice at Voith. Naturally, we invest in our employees through further trainings in order to continuously advance careers. 

 

 

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