Meet Our Adjunct Instructors: Melissa Alterio

Melissa is currently serving as 9-1-1 Communications Director for the City of Roswell Police Department in metro Atlanta, GA. Her duties include all aspects of management, direction, coordination, training and quality control of the 31-person PSAP. Prior to this position, Melissa worked at Orange County Emergency Services (NY) where she spent the majority of her career in the training division. Her passion is teaching telecommunicators how to improve their performance, focusing specifically on topics like active shooter incidents, crisis negotiations and the core telecommunicator classes.

Melissa is a graduate of Marist College and has recently completed APCO’s Registered Public-Safety Leader (RPL) Program. Her focus and priority is to be a mentor, coach and positive role model to members of the 9-1-1 community. Melissa also serves on the Board of Directors for the Georgia Association of Women in Public Safety. She is an experienced instructor, conference coordinator and participant in various public safety areas.

In her spare time, Melissa enjoys family gatherings, volunteer work and quality time with her dog.