APCO Staff Spotlight

Rossana Sepulveda, Processor

Rossana has been employed by APCO as an AFC processor since May 2012. "I work with a great bunch of people who are very knowledgeable, courteous, patient and respectful."

Her previous work history is in office administration in a variety of fields, such as healthcare, transportation and banking, Rossana feels that this diverse background has enabled her to be flexible and versatile and adapt to new work environments with ease. She has also worked several years as a sales associate for a national retail chain which has helped sharpen her customer service skills. She earned an AAS degree in 2009 and is a member of the Phi Beta Kappa International Business Honor Society.

Her parents met in New York after they immigrated from Puerto Rico as teenagers in 1945 – right after WWII. So she considers herself a New York City girl. Rossana relocated to Florida in 2011 and has been married 37 blissful years to her husband John. They have three sons and four grand-daughters. She enjoys travel, dancing, gardening, knitting, crafts and home improvement DIY projects.